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All reviews reception staff were most helpful paris londres chilli power outlets sized bed within walking distance spoke good english clean bathroom central santiago hotel is located nice hotel breakfast included nice breakfast night stay long flight metro station sofa
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Reviewed February 13, 2019 via mobile

The lowest rating I have ever given. We stayed in the hotel for a total of 12 hours and it is incredible how much of a bad impression they managed to make in such a short period of time. Arriving reasonably late in the evening to be met by grumpy night staff, they first off had no record of our booking. After giving us the impression they were doing us an enormous favour, we were given the key to our shabby room. We were then telephoned in our room to provide evidence of our booking! After going out for a drink and returning at mid-night, a member of staff felt it appropriate to shout at us across the entire reception area that he needed our credit card details. We refused to be spoken to in this manner. Had we been asked our thoughts on check out we would have obliged! Astonishing. Shameful.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank mattcY767YB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernandoBuonoCore, Gerente at Hotel Fundador, responded to this reviewResponded February 25, 2019

Dear guest, thank you very much for your comments, we are truly sorry that your stay was not the one you expected.
We will do our best to improve what went wrong this time.

The best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2019 via mobile

The room was dark, noisy air conditioner, windows can not be open .
The location is good for people that likes a central cities , but a little danger at night.
The employees are very kind and gentle !

Date of stay: January 2019
Thank 530elianar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernandoBuonoCore, Gerente at Hotel Fundador, responded to this reviewResponded February 5, 2019

Dear guest, thank you very mucha for your comments, and we are truly sorry that your stay was not the one your expected. We are now making a remodeling to the rooms and improve many of the things mentioned in your comments.
We are looking forward to have you in our hotel again.

The best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2018 via mobile

The hotel is nearby downtown in the London Paris quarter
The hotel is safe and rooms are clean
However, the staff does not seem to be interested: lights do not operate, power plugs fail, curtains do not close 100%
The breakfast gives a lot of choices. The breakfast room looks nice until one looks above. The dome has not been cleaned for years on the outside.

The restaurant food is good but the male waiter is not very responsive. Wine arrives almost after the end of the dinner, he passes by four times dojng nothing before removing plates.

Nevertheless a good hop for the City

Date of stay: November 2018
Trip type: Traveled as a couple
Thank hamel2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernandoBuonoCore, Gerente at Hotel Fundador, responded to this reviewResponded February 5, 2019

Dear guest, thank you very much for your comments, we are doing our best to be better and to give our guests everything they ask for. we are looking forward to have you on your next stay in Santiago.

Regards,

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Reviewed December 14, 2018

The location of this hotel is excellent for exploring Santiago. City centre hotel rooms are often small but mine was enormous and very well appointed. I would however ask the cleaning staff to use less furniture polish as the aroma was a tad over-powering. It was however scrupulously clean. Excellent shower and toiletries. Espresso pod machine with good coffee. Breakfast was very good with a large selection. Friendly, efficient staff and rapid check-in.

Date of stay: November 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank giclee_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernandoBuonoCore, Gerente at Hotel Fundador, responded to this reviewResponded February 5, 2019

Dear guest, thank you very much for your comments, we are very happy to know you enjoyed your stay in Santiago and in our hotel. We will keep doin the best we can to offer the most enjoyable experience and the best services to our clients.

Regards,

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Reviewed December 7, 2018

Fundador Hotel is well located but half of the rooms have a view over a car park in the hotel backyard together with the noise from the nearby pizza shop ventilating system.
Shower didn"t have hot water on the first afternoon.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Service
Thank Christophe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernandoBuonoCore, Gerente at Hotel Fundador, responded to this reviewResponded February 5, 2019

Dear guest, thank you very much for your comments, we are truly sorry that your stay was not the one you expected. We will do our best to improve what went wrong this time. We are now making a remodeling to the rooms and improve many of the things mentioned in your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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