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All reviews las condes business hotel business trip chilli excellent hotel clean rooms the hotel staff metro station walking distance business district well located hotel comfortable hotel stayed for nights nice breakfast nice area early check wi fi
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Reviewed April 30, 2019

The hotel was a great value for the price and the staff was vey helpful in all areas of the hotel. We were staying there for work and found the breakfast very well done and all of the staff helpful. We were also able to get early check-in and late check-out which made arrival and departure so much easier.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank periannechobot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes, responded to this reviewResponded May 7, 2019

Dear guest,

We appreciate the time you have taken to share with us your insight of your last visit to Novotel Santiago Las Condes. We are pleased to know that the services received from our staff made your stay a pleasant experience.

We hope that in future visits to Santiago, Novotel be your choice.

Best regards.

Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

Excellent customer service, really good breakfast, very clean rooms.
They were very useful when we had questions and tried to accommodate to our needs.
Offered tips on places to visit and places to eat.
Very good experience.
We would go stay there again.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Rene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes, responded to this reviewResponded April 26, 2019

Dear guest,

We appreciate the time you have taken to share with us your insight of your last visit to Novotel Santiago Las Condes. We are pleased to know that the services received from our staff made your stay a pleasant experience.

It is very gratifying to know that after your visit, you're thinking about return to our hotel. That let us know that our staff is doing a very good job.

We really hope to see you again at Novotel.

Best regards.

Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2019

I liked the hotel until I discovered at the airport that my credit card had been used 6 times the day before..it was in my room, in my closet. Thankfully, all charges were denied, but when I contacted the hotel to report the incident the only response I received was a thank you for writing to us and then a few days later a request for a review. I will not stay again.

Date of stay: April 2019
Thank oh_chestnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes, responded to this reviewResponded April 16, 2019
Google Translation

Estimado huésped,

Lamento la situación ocurrida. Me encantaría poder tener mayor detalles al respecto, por lo que lo invito a que tome contacto conmigo a través de la página web de nuestro hotel.

De esa forma, podré investigar lo sucedido y darle una respuesta que pueda resultarle satisfactoria.

Quedo a la espera de que tome contacto con nosotros.

Saludos,

Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2019 via mobile

This hotel is so nice and worth it price.
Super clean
Spacious rooms with full equipped
Excellent variety for breakfast
Very friendly and professional staff
Free WiFi
Good location and quite nieghbourhood.

Date of stay: April 2019
Trip type: Traveled with friends
Thank 720hassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes, responded to this reviewResponded April 16, 2019

Dear guest,

We appreciate your kind comments, as well as your words dedicated to different services and location of our hotel.

We are pleased to know that your stay was pleasant and that our efforts to provide you the best care made this experience was enjoyable.

We hope that in future trips to Chile, Novotel Santiago Las Condes be your choice again.

Best regards.

Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

The hotel was very nice. The service was good and the food we ordered from room service was also very good. Nice location as well in the Las Condes area of the City. the walls and ceilings were very thin though as we could hear everything going on in the rooms adjacent to us and over us.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank RichardK938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes, responded to this reviewResponded April 11, 2019

Dear guest,

We appreciate the time you have taken to share with us your insight of your visit to Novotel Santiago Las Condes. We are pleased to know that you had a pleasant experience.

We hope that in future visits to Santiago, Novotel be your choice.

Best regards.

Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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