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“santaigo retreat”
Review of Hotel Panamericano

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Hotel Panamericano
Ranked #58 of 196 Hotels in Santiago
Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“santaigo retreat”
Reviewed November 5, 2012

This hotel has everything you expect in a good city hotel which is why I rated it very good though it only just gets there. The location is central and walking is easy.
When we were there, the city was cold and wet but for some reason the hotel heating did not come on till 8pm.
The best thing was Katherina in reception - unlike most people there she spoke english and went out of her way to make sure everything was OK (except the heating!).
All other staff were distant and not very happy.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GADR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pedro F, Public Relations Manager at Hotel Panamericano, responded to this review, November 15, 2012
Hi,

Thanks for your kind words. We will definitely pass your compliments to Katherina at the Front Desk who will be thrilled to hear from you.

Thanks for choosing us and we hope to see you back in the near future.

All the best.

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
brisbane
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 12, 2012

We recently stayed in the Panamericano but unfortunately like a couple of other reviews it was while there were public holidays and everything around was closed.
The reception and staff did not speak much English but we were able to check in with no problems. The staff were a bit impersonal compared to the other Hotels we stayed in throughout South America. Rooms were spacious enough though dark but were clean.
We ate Dinner in the Restaurant and my husband remarked how great the steak was. Very tasty indeed. Breakfast was good with a good selection.
Definitely a 3 star Hotel.
If you are after tours, we had organised a couple with CTS Tourism and the guide we had (Orlando) was excellent. While in Chile we visited Valparaiso and surrounding areas which was great plus a half day wine tour. It was good to do these trips because as I mentioned there was not much opened during the public holidays.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bassil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 16, 2012
Hi,

Thanks for sharing your comments with the TripAdvisor community. We welcome all the feedback we can get because it helps us to further improve our service.

Regarding our staff not being bilingual, rest assure we will look into ways of improving our customer experience.

We hope to see you back in the near future.

Best,

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 11, 2012 via mobile

Even though any reception staff could not speak English, check in was quite easy and friendly.
Rooms are very spacious and extremely clean and equipped with every possible amenity including hairdryer, iPod dock, mini bar, good shower (tepid in early mornings though), lockable safe, extremely comfortable huge king bed, nice furnishings, double glazed windows to minimize traffic noise, 3 litres of bottled water in your room each day when staff made up room each day. The room service is fantastic with generous meals with quite a good selection and price. Breakfast was a nice continental style with beautiful scrambled egg as a hot choice. Staff in breakfast room were very well presented and friendly.
There is a sitting room with comfortable lounge style chairs to wait for your tours.
May I suggest CTS for tours in and around Santiago........couldn't fault them at all! Lots of restaurants very close by and a shopping mall which must be the longest I've ever seen, only 1 minute walk.
Would recommend this hotel for anyone wanting a good clean convenient hotel in central Santiago.
We are from Australia and would possibly rate this as a 4 star property from what I've experienced in Australia. Chimu adventures booked this hotel for us and we were pleased.
You are not staying at a 5 star property so remember you shouldn't expect absolute pristine conditions.......but if you want very clean, comfortable and affordable, this will suit you. :)

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brumer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 18, 2012
Hi,

Thanks for your kinds comments and for sharing them with the TripAdvisor community. We're glad you enjoyed our stay with us.

We hope to see you back in the near future.

Very best.

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 24, 2012

This is a medium sized hotel in central Santiago, near the central business district, Government buildings etc. We stayed there as a family of three, and found the room with three single beds fairly cramped. The hotel was busy, and a little bit impersonal compared with smaller hotels we have used in South America. When we were there, everything was closed due to a public holiday, so the city centre was weirdly deserted night and day, with nothing open nearby. The location would be okay perhaps if everything was open, but maybe it would be better to stay somewhere with more atmosphere. Apart from that, the staff were efficient enough but too busy to be very helpful. This might be a better option for a business trip.

Room Tip: Don't stay here with more than two people in a room
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BazzaAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 4, 2012
Hi,

Thanks for your comments. We take them very seriously and appreciate you took the time to share your insights with us and the rest of the Tripadvisor community. We will use them as a tool to further improve our service and quality.

In fact the days when you stayed at our hotel were called "Fiestas Patrias" and it's the biggest and most important holiday in Chile. With that in mind we hope to see you again in the near future.

Regards,

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 28, 2012

The city is plenty of much more convenient located choices to stay.
Booked it in a hurry for an emergency trip and do not recommend. Too expensive for the budget traveller and lack the basic if you are looking for an standard business hotel.
Very tiny rooms with virtually no space for both you and your luggage.
Wi-fi Internet signal only worked in a few spots of the room (do not get corner rooms if you need to connect oftenly).
And the most complicate. Location. Downtown Santiago is not exactly convenient: few open choices of restaurants past 18:00 and traffic can prevent you to get in and out easily on rush hours.
Avoid it and seriously consider other options.

Room Tip: If you have to be here. Avoid at all costs the corner rooms if you need wi-fi badly.
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vmazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 4, 2012
Hi,

Thanks for your comments. We take them very seriously and appreciate you took the time to share your insights with us and the rest of the Tripadvisor community.

We will look into the wifi signal to make sure problems like the one you reported won't keep happening in the future.

Regards,

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin,
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 31, 2012

This hotel is downtown central Santiago, but the rooms have good soundproofing and are very comfortable, big bathrooms. Wifi worked well in the room. Didn't use any other facilities, but as I said if you get a good deal it is well worth staying here, convenient departure point for airport too,

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rattlebag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 4, 2012
Hi,

We are very glad you enjoyed your experience at our hotel. We appreciate the time you took to share your comments with the TripAdvisor community.

We hope to see you back in the near future.

Very best,

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
182 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed April 17, 2012

This hotel had good and bad points. If I wanted a room in central Santiago again I’d consider returning because the location is so convenient.

The good - well located for my tourism stay in Santiago: (a) there is a Turbus terminal nearby in Moneda St and one of the airport link bus routes starts & terminates there; (b) the hotel is close to the Plaza de Armas, the social centre of Santiago and the meeting point for an excellent walking tour; (c) there are 2 Metro stations nearby, on different lines; (d) attractions like the Pre-Columbian Art Museum & National History Museum are close by.

The bad - the staff. I don’t expect a lot from hotel staff and if they’re competent I’m happy but at the Panamericano one of the reception staff made a point of being sarcastic because I spoke English, and a few of the others seemed to be taking big doses of grumpy pills. Also, the room safe developed a fault and I had to report it twice before it was fixed (all up it took an hour to get it open – I’m glad I wasn’t in a hurry to catch a flight).

The location is in the CBD and most of the nearby restaurants are closed on weekends. However there is good eating in the Bellavista district (try Galindo for traditional Chilean dishes) and 1 km to the west is Plaza Brasil with a dozen restaurants & bars to choose from (open nights and weekends).

The room itself was good, there are public internet PCs on each floor and the breakfast buffet had good variety and reasonable quality. Overall the hotel was good value for money. I stayed 6 nights.

If you do decide to stay here I would advise against booking directly through the hotel’s website. It requires a credit card guarantee and has a secure webpage to enter the details in (like most hotels), however it sent an email to confirm my booking that showed my full credit card number, expiry date and billing name without any security.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mark_SydNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpanamericano, Public Relations Manager at Hotel Panamericano, responded to this review, October 4, 2012
Hi Mark,

Thanks for your comments. We are very glad to hear that overall you enjoyed staying with us. We take all the comments very seriously and appreciate you took the time sharing them with the rest of the TripAdvisor community.

We will use yours comments regarding the staff service as a tool to further improve it. We have also passed your comments regarding your credit card to the proper department.

We hope to see you back in the near future.

Best,

Hotel Panamericano
PR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Panamericano

Property: Hotel Panamericano
Address: Teatinos 320 | A Metros Del Palacio de la Moneda, Santiago 8340416, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#41 Family Hotel in Santiago
#48 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Panamericano 3*
Number of rooms: 190
Official Description (provided by the hotel):
Hotel Panamericano Santiago de Chile is located in the heart of the Centro or Downtown Santiago. The Hotel is located within walking distance from the Government Palace, one of the safest areas of the capital of Chile, which is the Financial, Cultural, Civic and Trade center of the country.Hotel Panamericano stands out among the many deals in hotels in Santiago since it incorporates a full range of hotel services, features 170 cozy and spacious rooms and modern "Junior Suites", tourism services in Santiago and its surroundings, car park, laundry, gym and boxing school for executives, meeting rooms, conference rooms, meeting rooms and rooms for marriages. We have a luxurious VIP meeting room. ... more   less 
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Also Known As:
Panamericano Hotel Santiago

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