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“Needs a refurb”

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Sheraton Santiago Hotel and Convention Center
Ranked #74 of 204 Hotels in Santiago
Reviewed April 16, 2014

This hotel is nice when you wslk in......that's really where it ends. The rooms are tired and the place needs a refurb. If you want quick service in the bar forget it....the staff are not there to serve you they just seem to move cups and glasses around whilst you wait to be served. Its ok but I doubt I will stay there again...there are too many very nice hotels nearby to bother even giving it a second chance.

  • Stayed: April 2014, traveled on business
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1  Thank Phil-Angie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded April 22, 2014

Dear Guest, Thank you for taking your valuable time to write and give us your feedback. I am sorry to hear that your stay was not that you expected and I apologize that our Lobby Bar Staff was unable to provide the correct service. I would like to inform you that we will remodeling our rooms proximately. I would like to investigate further so I can make sure the service that our hotel has provided so we can look to improve our process for the future. Please feel free to contact me by email at howie.brown@sheraton.com

Sincerely,

Howie Brown
General Manager

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266 - 272 of 1,297 reviews

Reviewed April 10, 2014

My family stayed here for 2 nights. the rooms were ok. We had issues with the hot water. It was either all or none. They didn't leave enough towels and we had to share. The hotel discounted our stay 25% because of the inconvenience. That was nice. The pool area is nice and spacious! The breakfast was good. The restaurant was a bit pricey. The staff was mixed. Some employees were very helpful and others, not so much.

Room Tip: Ask about the hot water and towels.
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  • Stayed: April 2014, traveled with family
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1  Thank Okie-Babs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded April 22, 2014

Dear Guest,
Thank you for taking the time to post such positive comments. It is always great to hear that our guests enjoy themselves during their travels. I apologize that there was no follow up on such important matter . I would welcome the opportunity to speak with you directly and assist. I certainly look forward to your return.

Sincerely,
Howie Brown
General Manager

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Reviewed April 6, 2014

We very much enjoyed our stay here! The pool area was lovely, the outdoor Restaurant had a nice breakfast buffet and the staff was friendly. We arrived early in the day and appreciated the early check-in. Our room had a nice view of the pool and although not large it was well laid out and served our needs. The room could use some renovation, but it was very clean. The location was great, but we traveled with a group of people so transportation was not an issue. There was plenty of security, not sure if that was because we arrived the day after the Presidential elections and delegates were staying there. Try out Aqui Esta Coco Restaurant, about a ten minute walk from the hotel.

  • Stayed: March 2014, traveled with family
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Thank vancouver22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded April 8, 2014

Dear Guest,
We appreciate you taking the time to post such positive comments. It is always great to hear that our guest enjoy themselves during their travels.

We look forward to welcome you back in the future.

Kind regards,

Howie Brown
General Manager

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Reviewed April 2, 2014

Stayed here on business as it was the event hotel. The hotel is clean and the staff helpful and professional. The pool area, including the outdoor restaurant was great - the breakfast and lunch buffets are very good (lunch and dinner are a bit pricey). The rooms are on the small size and need some TLC (I had a broken closet door, needs new paint, etc.), especially for the price point of this hotel. With some TLC this hotel could be excellent!

  • Stayed: March 2014, traveled on business
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Thank CdnTravelGal79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded April 8, 2014

Dear Guest,
First of all I would like to thank you for your feedback about your stay with us. On the 2015 we will have a full remodelation in our rooms, including carpets, furniture, etc.

Kind regards,

Howie Brown
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014 via mobile

I was upgraded to one of their "tower" rooms. Overall a very nice business hotel. Breakfast on the 21st floor was pricey, but delicious and an incredible view of Santiago and the Andes backdrop. The room was very spacious and well equipped. In the evening, the lobby lounge had a great light menu and outdoor pool to have a glass of wine by. I would definitely stay there again. The staff are always pleasant and helpful. Only two minor distractions: 1) was the construction of a building next door, but the noise level (for now) was minimal as they are still digging the footers some 20 feet deep and 2) the checkin staff for the tower rooms was exceedingly slow.

Stayed: March 2014, traveled on business
Thank Chartmannn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded March 26, 2014

Dear Guest,
Thank you for taking of your valuable time to write about your stay at the hotel. I really apologize that your check in process was slow. I appreciate the comments that you have shared as business traveler and I certainly look forward to your return.

Sincerely,

Howie Brown
General Manager

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Reviewed March 21, 2014

The hotel is well located to visit the city of Santiago. The room we were given was a little small but more than made up by the comfortable beds. The bathroom is small compared to many other properties we have been to but all essential amenities were provided. The swimming pool area gives the resort feel to the hotel. Breakfast was by the poolside and the spread was pretty good. Staff provided good service and friendly. Free wifi is available .

  • Stayed: March 2014, traveled with friends
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Thank Agil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia N, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this reviewResponded March 26, 2014

Dear Guest,
I appreciate the time to give us your feedback . The level of detail is very important to us and we know exactly how we can improve for future experience.
It's always great to hear that our guests enjoy themselves during their travels.
Thank you again and I look forward to welcoming you back in the future!

Sincerely,

Howie Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

We rated this property average because of the Value it provided for the price paid. As stated a Little bit of TLC (Tender Loving Care) will bring this location to the position it needs to maintain. Food in a few of the venues was adequate as was the service throughout. It appears as a great facility for conventions and Meetings and maybe that is why the wear is showing. Amenities were Sub-par for this company and niche it represents. Location is good and the wild lavender out front provided a fragrant surprise.

  • Stayed: February 2014, traveled as a couple
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2  Thank Dickd1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago 8350423, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Santiago
#36 Luxury Hotel in Santiago
#42 Business Hotel in Santiago
Price Range: $173 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Official Description (provided by the hotel):
Sheraton Santiago Hotel and Convention Center is a hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers, our hotel in Santiago, Chili features distinguished service and awarded cuisine. ... more   less 
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton

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