This hotel has small, outdated rooms in need of facelift. Carpets are old, walls are ugly. The thing that annoys me is that the hotel does not even live up to its own promises. The room service menu says food delivered within 30 minutes. It took 50 minutes and no apology was offered when I called to see if the food was still coming. Also the room service menu makes no mention anywhere of any food delivery fees, however they sneak on extra charges, in odd numbers, in my case a mysterious 1166 Chilean pesos "room service charge." It is only a few dollars, but it's dishonest. They are hoping you won't notice, and then they still expect an additional gratuity. Sheraton is supposed to be a reputable hotel with full transparency of its pricing. This hotel would rather charge you whatever it feels
like. Please state on the menu what extra fees you plan on charging your customers.
- Official Description (provided by the hotel):
- A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Santiago Hotel Santiago
- Santiago Sheraton