I was there in June 2012 for 2 weeks while awaiting a move downtown. Overall, it was a positive experience. The lobby bar is a relaxing open concept area where many congregate to watch the sports that they place on the tvs. They have good entertainment there and the servers, pretty cold and efficient (as I said, busy place) initially, warmed up and were very friendly as I visited often. There is free internet if physically connected in the lobby area. You have to pay in the room as all higher end hotels do (????).
This is a busy hotel, right on the main toll highway in and out of Santiago, and it's used by mainly airline staff. The check in, front desk and bellboys are courteous and efficient, and there really is never much of a wait as the hotel is well- staffed. There is ample underground parking onsite.
The rooms are comfortable, although the quality of the furniture is a little disappointing for a Sheraton and the rate charged. I found it almost impossible to get the room to a comfortable temperature, either too hot or too cold. Thermostats where you can set an actual temperature are a must upgrade for this hotel! Finally decided to turn up the heat, then turn it off at night. My biggest complaint is that my room had a closet that wasn't deep enough to hang anything up. My six suits had to go in on an angle to fit! That meant that my shirts didn't fit so I had to iron a new one each day. Problem is, there are no irons in the rooms (at least not mine). They brought one on request, but kept taking it away. The closet problem was apparently just my room on the 2nd floor. My colleague was on the club floor and didn't have this problem. Funny thing is, he is not a SPG member and was staying for 2 nights and got the upgrade. I'm a SPG member, was staying for 2 weeks, and got half a closet!
The food was very basic, and there is really nothing else around the hotel. A car or taxi is needed to access any real civilization. I understand that they have since changed the chef and menu. Breakfast buffet is good.
My company gets a good rate at this hotel, which made it a really good deal. I'd stay at the Grand Hyatt, the Marriott or the Ritz if wanting a high end hotel with better access to the city. The two former are within walking distance to the Parque Arauco mall, and the latter is in a nice part of Las Condes with many nice restaurants and bars nearby.
- Official Description (provided by the hotel):
- A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more less
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- Also Known As:
- Sheraton Santiago Hotel Santiago
- Santiago Sheraton