I tried to like this hotel - I wanted to, but there are just too many things wrong for me to give a better review. To start off, service in reception was poor, and I can only echo what other reviewers said about some of the senior staff lacking in terms of engagement and empathy. There seemed to be a problem with generating door keys when we arrived (although my colleague got one, no clear why they couldn't make one for me), and I was promised to have one sent up shortly. Of course, nothing, and I was forced to have someone from the hotel staff come with me to open my door several times that evening.
Breakfast was pretty lamentable, and again gruff service on a table that hadn't been cleaned. Finally, the place is increasingly run-down - peeling wall paper, old equipment and bedding, everything seemed in need of a refresher and remodel. The air conditioner in my room rattled louldly, yet when I complained the front desk staff told me there were no more rooms, but offered to send someone to look at it who never came. Even trying to get a bottle of water while waiting in the lobby was a challenge - three staff were chatting away, and acted like they didn't see me when I waved to them multiple times. I didn't feel welcome at all in this hotel, and I won't be back.
- Official Description (provided by the hotel):
- The Santiago Park Plaza is a five star boutique hotel, in classic English style, with cutting edge technology, at the service of today’s businessman. We have introduced a concept of closeness and empathy with our guests, which has become the hallmark of our hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Priceline, Cancelon, Evoline ltd, Travelocity, getaroom.com, Orbitz, HotelQuickly and TripOnline SA so you can book your Park Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Plaza Santiago
- Santiago Park Plaza