This Ritz is as beautiful as the many others at which we have stayed. The room was nicely appointed and the Bulgari products are always appreciated. Where this Ritz does not measure up is in terms of its service. For all the employees milling around, and there are many of them, the dining room hostesses forgot to return my coat/bags to me at two different opportunities. Attending a small private cocktail hour before a group dinner one night I asked for the classic Pisco Sour that most Chileans enjoy before dinner. It arrived 20 minute later, just as we were leaving for another dinner. I called down to the front desk early one morning to ask a few questions since there was absultuely no literature in my room to indicate whether the hotel charges for local calls (yes, they do and it's by the minute!). Since the phone in my room couldn't connect to the front desk or the operator I called the concierge, the next logical choice. A young man seemed overwhelmed by my questions (likelihood of rain that day), basically told me that these questons weren't his job (Despite the fact that I explained how my phone did not function as it should, he never offered to send maintenance to repair it) and put me on hold. I hung up after holding 5 minutes and called again. This time a pleasant young woman answered and said she would help me. After putting me on hold for each question and returning with very imprecise answers (200 pesos per local call. After some prodding she explained that it depended on the length of the call but could give no further details. One 10 minute call cost me 850 pesos), I decided not to waste any more time, 20 minutes having already elapsed. Check out was also difficult as I questioned a charge that was being paid for by the company which had invited me. It was removed but after a rather laborious process.
The young man who is the chief doorman (he wears a top hat) speaks very good English and is the type of Ritz employees you normally encounter on Ritz properties. Sadly, he seems to be the only member of the staff who reaches traditional Ritz standards.
Fortunately this is a great location with many other hotels (and restaurants) within easy walking distance so you have many good choices available all around.
- Official Description (provided by the hotel):
- Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired at and by our luxury hotel in Santiago, Chile set in the prestigious El Golf district amid spectacular city and sweeping mountain views. ... more less
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- Also Known As:
- The Ritz-Carlton Santiago Hotel Santiago
- Santiago Ritz Carlton
- Ritz Santiago