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“A fine place to stay in Santiago” 4 of 5 stars
Review of The Ritz-Carlton, Santiago

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The Ritz-Carlton, Santiago
Ranked #15 of 192 Hotels in Santiago
Certificate of Excellence
GreenLeadersSilver level
Chevy Chase, Maryland
Level Contributor
67 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A fine place to stay in Santiago”
4 of 5 stars Reviewed October 15, 2013

The Ritz-Carlton is located in the elegant and modern business section of Santiago and is conveniently situated for restaurants and shops. The rooms are excellent, comfortable, and well supplied with toileteries and the staff is welcoming and helpful in giving advice. The hotel has a fine top-floor spa facility and swimming pool, with an outdoor terrace that provides a superb view of the city and the surrounding mountains, which are snow-covered much of the year. The food is the dining room is substantial but not exceptional. However, the breakfast buffet is very good. Our one reservation is that the hotel lacks a proper coffee shop or café where guests might obtain a light lunch or dinner, but there are many good eateries in the neighborhood.

Room Tip: Ask for an upper-floor room to enjoy the outstanding views of the surrounding mountains, particulaly...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Strathcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,037 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Florida
Level Contributor
133 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
4 of 5 stars Reviewed October 10, 2013

I have stayed at this hotel several times in the past few years.

To the Ritz's credit they have made a significant upgrade to the lobby and restaurants. Arola is truly worth a visit for tapas and the Estro restaurant is a vast improvement on what they had before. The big terrace area and more modern look are a welcome change of pace. The traditional bar off the lobby has remained and I like it.

The rooms are a Ritz Carlton standard type room with a separate shower and tub setup in the marble bathroom. The rooms have the standard Ritz bedding, pillow top and duvets. The style is traditional with green and pink colors.

What I wish they had:
1.More water pressure in the shower.
2. A light blocking strip on the room door.
3. More English channels on the TV there are very few (Fox News would help)
4. A quieter A/C which is pretty noisy when running.
5. Free internet as it is too costly (though I get it free).

Notwithstanding the above this hotel is really a good choice in Santiago. Service is actually very good in a country where service is often misguided or slow. The staff speak English well and are eager to help. As a gold member I often receive upgrades which I welcome and see the front desk staff trying to be extra kind.

The location in a better part of town and agreeable walking area is another large plus as Santiago traffic is awful and having walkable restaurants/malls etc is useful.

Sadly, you will pay New York prices for the Ritz Carlton with $15-20 USD cocktails, $8USD beers, $35 breakfasts and a pretty high room rate. I do find the incidentals rather overpriced.

Given the nice bar, great restaurant option, good service and location I must recommend this hotel if you can accept the price.

Room Tip: Floor 14th gets spa/gym noise
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FlyOneWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 6, 2013

Truly a great place to stay in Santiago, especially when on business. The location is prime, the staff is attentive and the downstairs bar is everything you can ask for in an old-style classy setting. Wifi is a little expensive and not always easy to use (logged off on its own every now and then). Other than that, no complaints whatsoever.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Zinoviev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 4, 2013

Very friendly staff and very helpful with restaurant recommendations. Had a wonderful meal at one of the places they suggested...probably one of the best pieces of fish I have had anywhere! Room was comfortable and centrally located to my business meetings. Would definitely stay here again; highly recommend.

Stayed May 2013, traveled on business
Helpful?
Thank koko214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed October 4, 2013

This is a noble hotel with friendly service but I would not recommend it as it has outragous prices for wifi services in the room with no option to book anything less than 24 hours for more than 10 USD. The result is that gusest hang around in the lobby where the wifi is free. Apart from this are the prices clearly on the high end, eg 6 USD for a small beer in the bar.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Balimaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
169 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

Very good hotel in Santiago located in Las Condes. Rooms are well appointed and service is top notch. Only downside is small bathrooms, though they are quite nice. Recommend this hotel highly. Location is near much of the business district and Reuben will drive you anywhere with copious amounts of good information

Stayed September 2013, traveled on business
Helpful?
Thank Seaurchineceviche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 13, 2013 via mobile

Let's say it is a classical ritz hotel - furniture and style are everything but modern. Hotel is perfectly located in Las Condes and nice to visit the beautiful city of Santiago. The pool, restaurant and amenities are real 5* ... The service is 6*

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stephen-Gent_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Santiago

Property: The Ritz-Carlton, Santiago
Address: Calle El Alcalde No. 15, Santiago, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Spa Hotel in Santiago
#3 Romantic Hotel in Santiago
#6 Green Hotel in Santiago
#9 Luxury Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Official Description (provided by the hotel):
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

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