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“First-Class Accommodations in a Great Part of the City”

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The Ritz-Carlton, Santiago
Ranked #18 of 198 Hotels in Santiago
Certificate of Excellence
GreenLeadersSilver level
Austin, Texas
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“First-Class Accommodations in a Great Part of the City”
5 of 5 bubbles Reviewed August 7, 2013

I have stayed at the Ritz many times over the years while on business in Santiago and I always look forward to the time I spend there. The staff is wonderful and helpful and the quality of the service is nothing short of impeccable. I usually stay on the Club floor (for a modest upgrade to the regular room rates) which gives access to a fantastic lounge where a hot and cold food buffet, great wines, and desserts are served throughout the day. The decor in both the guest rooms and the public areas is smart while still being quite comfortable. The hotel is located in the Las Condes district, which is one of the main business areas that has plenty of great restaurants and shopping venues nearby. I've seen this hotel on some "best of" lists for Latin America and it is easy to imagine why.

Room Tip: An upgrade to a room on the Club level is well worth the extra charge.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank br0wner56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Richmond, Virginia
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

Very friendly staff. Very classy and truly comfortable. Restaurant downstairs was great. Then there is the extra fee for the internet....this drives me crazy. Just do no understand this...but with that said I give this property 5 stars.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Defender66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 26, 2013

Great staff, very helpful! No problems that I was only speaking English and didn't understand a word in Spanish. Hotel rooms are amazing, everything is done to make the stay as comfortable for the guests as possible. Would have expected free wifi also, but as we were there for a wedding, then we didn't miss that too much also. Perfect place for weddings, the honeymoon suite looked fantastic. All the hotel's interior and furniture in the rooms are so luxurious, that it really makes a different and special feeling. It's not "just another hotel" or "alternative to home", it adds more value to the trip. Makes your holiday or event very special and memorable. Good memories only, absolutely loved it!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lilleriin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longwood Florida
2 reviews
5 of 5 bubbles Reviewed July 23, 2013

Coming from the US and not speaking the language and having to prepare for entertaining 22 US guests coming in for the wedding,the Ritz made it so easy and thoroughly enjoyable...for me and my guests. Everyone is still raving about the trip and our stay in Santigao. The conceige floor was everything we could ask for, meals, money exchange, anything I needed they were there at a moments notice.and the service was impeccable. They helped me arrange transporation daily for City Tours, Drivers to transport our guests,and a bus for the actual wedding day for our trip out to Vina Terapaca. At 10Pm the night before the wedding my son needed his shirt pressed and I remembered I had forgotten o get the groomsmen the boutoners. The next morning the conceige had a dozen of white roses ready with pins... Everyone was fantastic and I will go again to this fine establishment next time I visit Santiago... THank you all...

Room Tip: The conceige floor.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

This is a charming old-style Ritz-Carlton property located in an upscale neighborhood with excellent shopping and dining facilities nearby. The metro stop is just outside. The staff are extremely helpful. There is an extra fee for wireless internet service in the standard rooms.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonKurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Papunya
Level Contributor
321 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

We only stayed one night here on our tour but it still sticks in my mind as one of the best hotels i have ever stayed in. The bedroom was special and the bed itself was so comfortable it just made you glad to go to bed. The dining room was beautiful and the food was different but great. The whole hotel was so clean and the service was impeccable. The staff were always available and were happy to help. What a great place to stay.

Room Tip: Any room in this ritz carlton will be special because they really want to look after you. This is a...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dannyvicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cotia, São Paulo, Brazil
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

Expensive but worth every penny as expected from a Ritz Carlton.
Great spacious rooms with ultra comfortable and fine furniture, amazing bed and pillows.
Amazing and lovely staff.
Flawless service.
The only negative aspect is Wi Fi that keeps disconnecting.
Overall impression is far more than excellent.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoaoVictorR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Santiago

Property: The Ritz-Carlton, Santiago
Address: Calle Uno 15, Santiago 8360482, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Official Description (provided by the hotel):
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

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