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“A really excellent hotel”

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The Ritz-Carlton, Santiago
Ranked #18 of 198 Hotels in Santiago
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
113 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“A really excellent hotel”
Reviewed March 14, 2013

I rarely rate hotels as '5 star', but this one does deserve it. It is a couple of miles out from the centre of the city, but right next to an efficient and modern metro line, and in a very newly developed area of the city which, on a Sunday, was exceptionally clean and almost deserted. However, we did find a very pleasant restaurant almost across the street for a good lunch and also enjoyed the antique market and parade of 'vintage' cars a couple of blocks away. We also enjoyed wandering around the centre of the city - full of families, especially near the zoo. We also enjoyed our evening meal in a 'tapas' style restaurant in the hotel - sitting on a sofa - and, later, the cocktail bar (though the bar prices were quite steep). We looked at the roof-top pool but didn't take advantage otf it - though we did enjoy the view.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobfromKensington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,287 reviews from our community

Traveler rating
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See reviews for
200
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Washington DC, District of Columbia
1 review
Reviewed March 10, 2013

I am at the hotel now and the nights staff has been horrible. They refuse to answer the phones when you call the front desk and appear the be asleep from 11pm to 6am. I have stayed at this property before and the service seemed much better.

Room Tip: Stay at the 'W'.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
181 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 3, 2013

Hotel was very nice, staff was great but the club level lounge staff was nothing short of exceptional. Location is in a nice, safe, trendy area. We enjoyed the stay very much & we would certainly stay again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andresworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
338 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed February 25, 2013

We stayed here for two nights. Our room was large and comfortable with a very nice bathroom. Our service was excellent. The bed was exceptionally comfortable. The Internet fee was $25/day, which might be fine for business travelers, but more than a bit high for anyone else. We were able to get three hours free on one day, which we greatly appreciated. We would definitely stay here again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andyhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
226 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed February 25, 2013

We stayed here for one night before a cruise departing from Valparaiso. Checkin and luggage assistance was fine, our room was good overlooking the square. What spoiled our experience was the breakfast chaos. They had at least two cruise groups staying and it seemed everyone wanted breakfast at the same time, so there was a long queue as well as people seated in the bar area. It took quite a while to be seated. This could be better organised, for example I wouldn't mind if our group had been given a specific time slot.
Unfortunately we did not have much time in Santiago so I can't comment on location.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Retired_engineer_58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armonk, New York
Level Contributor
142 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed February 25, 2013

My wife and I stayed at the Ritz-Carlton twice, the first time was when we were headed for four days in Patagonia and again when we returned. This is a businessman's oasis and is part of the Ritz-Carlton chain. It is very predictable and the rooms and furnishings are what one would and should expect from Ritz-Carlton. The first night we spent in a double room and it was very adequate. Upon our return from Patagonia, we were upgraded to a suite thanks to Amex platinum and the room was broken into a sitting room to go along with a standard-sized bedroom. We were only in the room for 7 hours to grab some sleep before heading to Ecuador, so there was a lot that I feel inadequate reviewing.
I would highly recommend this hotel to anyone who is comfortable staying at a Ritz-Carlton. I know that it has received some mixed reviews on TripAdvisor, but I do not share their criticisms. My wife and I always stay in "upscale hotels" and this Ritz did not disappoint. If you are going to Patagonia and have just a limited amount of time in Santiago, this hotel has an amazing location. Wandering around the area for a few hours made my wife and I want to return to Santiago. If we do return, we would be very happy staying at the Ritz-Carlton.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ase1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 25, 2013

This hotel deserves its 5 star rating. We spent three nights here in a deluxe room that was at least 10 metres x 5 metres including the en-suite bathroom with enclosed toilet. The bed was superb, the room clean and the service excellent. Staff were very helpful and in a country where not a lot of English is spoken, communication was easy in the hotel. Our room included a buffet breakfast which was more than adequate in a superb dining area.

Room Tip: Choose a deluxe room for good value.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnandrobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Santiago

Property: The Ritz-Carlton, Santiago
Address: Calle Uno 15, Santiago 8360482, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Official Description (provided by the hotel):
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

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