We had recommendations to stay either at the Ritz or the W Hotel. We decided on the Ritz and were happy that we did. We had a junior suite with plenty of room and a decent view. The beds were comfortable (even the rollaway that we needed) and the bathroom was large and up to date. We had a special occasion and were greeted one evening with rose petals on the bed and a bottle of champagne! The hotel staff was very helpful and accommodating - with the majority of the staff able to speak some English (important when your Spanish is limited). A couple of complaints however - there were some phone problems with calls inside the hotel not being connected - the concierge was not readily available. The front desk would pick up the calls for the concierge when they did not answer and offered to pass on our questions/request - we did not hear back on three occasions.
The hotel is a little dark but we enjoyed the style and appointment of the furniture and decorating.
The restaurant was nice but expensive.
The club level was excellent - plenty of beverages, food and helpful staff. Really made the hotel worth returning to.
- Official Description (provided by the hotel):
- Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more less
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- Also Known As:
- The Ritz-Carlton Santiago Hotel Santiago
- Santiago Ritz Carlton
- Ritz Santiago