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“Great hotel.”

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The Ritz-Carlton, Santiago
Ranked #16 of 196 Hotels in Santiago
Certificate of Excellence
GreenLeadersSilver level
San Diego
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel.”
Reviewed November 20, 2012

If you delight in very good customer service this is definitely the place to stay. The staff is excellent--front desk, concierge, hotel and bar--all top notch. After touring each day we ate in the hotel dining rooms 3 evenings Each meal was exceptional. The presentation was remarkable and each plate could have been a magazine cover. We had great fun in the tapas bar and the waiter's suggestion were the best. Highly recommend this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prattandw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Argentina
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 18, 2012

Friendly staff, great location and service (although the check in process was somewhat slow), all the amenities, a reasonable size and an European (rather american) flavor. Probably the best hotel in Santiago

  • Stayed November 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank pinkfloyd412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pottstown, Pennsylvania
Level 6 Contributor
127 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 17, 2012

Spacious rooms and all the amenities. Well located to access the metro. Selection of this hotel was a splurge by using accrued points and was well worth cashing in. All that you would expect from a Ritz Carlton hotel.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Roger O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 6 Contributor
286 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed November 8, 2012

We were lucky to get an upgrade to the exec floor, with all the benefits attached to that. Nevertheless, the hotel is well located in Las Condes a hugely impressive area, rooms are beautifully appointed and pristine. The spa on the top floor is stunning - pool and hot tub under a glass roof and a lovely little outdoor area for sunbathing in sumptuous beds.
The staff were universally friendly and attentive. Marco deserves special mention for his tireless, patient help for his guests- well done.
The only criticism I could level is that the exec breakfast was not hot- both food and beverages were luke warm. I feel almost churlish to mention it!
Great hotel, very expensive,typically international , but my wife and I loved it.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tomnNW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windhoek, Namibia
Level 6 Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 28, 2012

The hotel is showing some of the signs of a hotel that is a bit behind on its upgrade maintenance but the attention to detail, great staff and convenience of the rooms make up for it. Great location and various good restaurants and shopping within easy walking distance.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColdAvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
2 reviews
Reviewed October 27, 2012

I have been coming for over 2 years, I have a completely different experience each time, sometimes good, sometimes not good, I really don't expect this from the Ritz, but it has been like this.
This time they really failed, the room overall feels like there is no attention and has many details, carpet old, toilet repaired and repaired, decor damaged.
Dining areas, you can actually sit there and not been helped or served for a long time.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adriana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2012

One night business stay. Super convenient to my office, but please....rooms have not been touched in years. Tired furnishings and stained rugs. Hotel driver 30 minutes late for pick- up. Puttering around my room, maintenance guy walks in without knocking mumbling something about the shower. Definitely seen better days. Next time will stay at the W. cool restaurants and bars there And just a short walk away.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Santiago

Property: The Ritz-Carlton, Santiago
Address: Calle El Alcalde No. 15, Santiago 8360482, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Official Description (provided by the hotel):
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

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