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“Well priced and very convenient”

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Four Points by Sheraton Santiago
Ranked #51 of 200 Hotels in Santiago
Certificate of Excellence
Auckland
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Well priced and very convenient”
Reviewed June 18, 2013

This was my first time at this hotel and it was selected primarily on price. The hotel is absolutely fine, with spacious, clean and well appointed rooms with coffe making facilities - a must for long distance travellers like me who are awake at strange hours. There are good breakfast choices and a small and slightly bland bar area. The reception staff spoke excellent English and were friendly and attentive, as were the bell staff who were very helpful in arranging taxis and suggesting restaurant choices. The location is close to Avenida Providencia and there is a rather nice restaurant area just across the road from the hotel. My only criticism is that they charge an extraordinary amount for wireless access. It's something that should be provided at no cost in all hotels and these days free wireless is becoming standard.

Room Tip: There is a some building goping on across the street to try an get a room at the back of the hotel.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DLM48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, June 21, 2013
We are pleased that your stay in our hotel was up to your expectations.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Porto Alegre, RS
Level 6 Contributor
174 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 11, 2013 via mobile

Very good hotel. Positive highlights: location, price. Negative: very poor gym/fitness room, no WIFI free (business hotel must offer it as a free service! ). Will return, but suggest improvement on fitness as soon as possible!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy_Salomoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, June 13, 2013
Dear guest we appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and to
achieve this we need to have feedback from our customers. We try to have a cozy Hotel and focus on good service to offer
you a sensational stay.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel and invite you to contact us
directly to review your case.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 9, 2013

There is nothing remarkable nor anything negative about Four Points, Santiago. The most outstanding feature of the hotel is its location. The hotel is situated in central Santiago, is close to Los Leones metro station (Line 1) and walking distance to many outstanding restaurants. Other reviewers noted street noise as a negative. During my mid week stay I noted no noise that was annoying or would keep one up at night. My room was a standard. It was comfortable and clean. The hotel wifi was reliable and adequate to carry Skype calls.
The breakfast buffet is basic. This buffet will not be the cause of any weight gains that your visit to Santiago might cause. Note to the breakfast buffet chef: some people like their bacon on the crispy side. I do not know how the buffet's bacon was prepared but it appeared to have more in common with sushi than with cooked bacon.
The exercise room is just that, a converted hotel room on the second floor. The exercise room included a basis weight machine, some free weights, a treadmill and stationary bike. It would be a tight fit if there was more than one person working out at the same time.
Finally, I would stay at this hotel again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newco12001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, June 12, 2013
We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and for this we need to have feedback from our customers.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel and invite you to contact us directly to review your case.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 12, 2013

Stayed a couple of nights on our trip to Santiago. The location of the hotel is great (short walk to the Metro) and the staff is friendly. My wife and I went for a long run along the river, which was very close to the hotel and great place to run.

They have a security guard on staff who found my brothers laptop he left at the bar and held it for us (pleasantly surprising given previous South America experiences).

Downside: Pool was closed, disappointed we didn't get to check that out and the bar tender didnt speak any English and was not so "available" (kept wandering off) to keep the drinks flowing as fast as I wanted him too.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tstol41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, May 14, 2013
We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and for this
we need to have feedback from our customers. We continue to maintain focus on the service
we are known so far. We are pleased that your stay in our hotel was up to your expectations.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 2, 2013

The staff were very friendly and, for the most part, very knowledgeable. The bar staff leave a lot to be desired (don't care to serve you, don't know how to make the drinks, are all-too-ready to give you a big-ol'-Chilean "NO"), but for the most part, it's a very nice hotel for a reasonable price. The front desk staff are extremely knowledgeable and friendly (truly uncommon in the Chilean capital) and the concierge, though not as knowledgeable as he should have been, still worked really hard to help us out. In the end, I left my computer in the lobby the last night and they found it and held it for me until the next day. I am very grateful. One last point - the rides to the airport are OUTRAGEOUS. Over $45! To go from Las Mercedes stop to Cajon del Maipo in "colectivo" is about $3 and takes 50 minutes. To go from the hotel to the airport is literally 15x more expensive and takes 20-30 minutes ... and they had the guts to tell me it was because of fuel prices. I'm not buying it. All in all, we really appreciate the help this hotel provided and their friendly, welcoming demeanor.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCSTOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, May 4, 2013
We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and to
achieve this we need to have feedback from our customers. We try to have a cozy Hotel and focus on good service to offer
you a sensational stay.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel and invite you to contact us
directly to review your case.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, British Columbia, Canada
1 review
Reviewed April 25, 2013

Both my wife and I found this hotel to be very good. Although not luxurious it was still good quality. Staff were good, the Bar and restaurant were good and the rooms, not huge were none the less good. I wouldn't hesitate to return

Room Tip: We took the Transvip from the airport, mini coach takes you right to the hotel door at a fixed price
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malcolm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, April 29, 2013
We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and for this
we need to have feedback from our customers. We continue to maintain focus on the service
we are known so far. We are pleased that your stay in our hotel was up to your expectations.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darien, Connecticut
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2013

just checked in a few hours ago -- iot took 3 calls for them to get my internet working and 2 calls to have my room phone working to call overseas. They aim to please but take forever to work things out, not doubt no helped by poor understanding of English -- This is the Shearton after all! The American execs probably flew in for a twelve hour training course than declded to buzz off...

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 191Edward1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, April 10, 2013
We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and to
achieve this we need to have feedback from our customers. We try to have a cozy Hotel and focus on good service to offer
you a sensational stay.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel and invite you to contact us
directly to review your case.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Santiago

Property: Four Points by Sheraton Santiago
Address: Santa Magdalena 111, Santiago 99999, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Santiago
#35 Family Hotel in Santiago
#40 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Santiago 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Need anything? Enjoy an easy stay at our 127 comfortable guestrooms. Stay near all the action and take advantage of our location, close to everything! Our great offers will allow you to explore all the sights. ... more   less 
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Also Known As:
Four Points By Sheraton Santiago Hotel Santiago
4 Points By Sheraton Santiago
Sheraton Santiago
Four Points Santiago
Santiago Four Points
Santiago Sheraton

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