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“Outstanding service made our stays very nice”

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Four Points by Sheraton Santiago
Ranked #48 of 198 Hotels in Santiago
Certificate of Excellence
Fullerton, Ca, USA
Level Contributor
395 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Outstanding service made our stays very nice”
Reviewed August 23, 2012

From some negative Tripadvisor reviews, I had some qualms about booking here. But I'm glad that we did.We were staying in Santiago for a night before and then a night after a visit to the coast. Driving from the airport to the hotel was pretty simple - from the airport you take the Vespucio Norte Express about .7 mile and exit onto Costanera Norte Highway (to Santiago). Continue about 11 miles until you enter the tunnel. Near the end of the tunnel, you take a left hand exit (#13 - La Conception).When exiting the tunnel, stay in the right hand lane for about 400 ft. to the round-a-bout, (Avenida Pedro Valdivia) where you turn right, But then you need to quickly get into the left hand lane as you cross the bridge so you can make a left turn at the light at the base of the bridge. (Avenida Andres Bella). Go about 7 blocks and turn right on Santa Magalena (a small street). Four points is on the left side. There really is no specific loading or parking area in front of the hotel (as is common in many European hotels), so just park as well as you can for check in. After the first visit, when I returned, I just drove into the parking garage (located to the left of the hotel if looking directly at the front) and took the elevator up to the lobby to check in. Check in was easy and quick both times. The first time, even though we were very early, they had a room for us ready in about 20 minutes. Due to platinum status, we were upgraded to a corner suite on the eleventh floor both times - living room separated from the bedroom, small bathroom, a walk-in closet and balcony. Maybe a little "dated", but our rooms were clean and well kept. The first night, the suite was on the East side - beautiful views of the Andes from the balcony. However, lots of construction going on in a building fairly close by, so pretty noisy during the day, even with the windows closed. The wifi did not work at all in this room. Upon our return, we got the room across from our previous room - no real view from the balcony, but definitely more quiet (also, it was a Sunday) and the wifi worked fine in this room. In both rooms I was very pleased that the a/c worked well. Even though it was "winter", for us the hotel common areas and rooms were warm. We left the balcony doors open at times in our room, but at night it was the A/C. Many hotels in Europe and South America turn off their central A/C in the winter!

This hotel location was fantastic for us, as the Metro station (Los Leones) is just "down the street", a few minutes walk. We used the metro to get to Plaza de Armas, San Cristobel Hill and the Bellavista area. One caveat - on Sunday, many of the local stores, shops and restaurants are closed. Parking is about $10 per day extra, but you have in and out privileges.

The staff and service were exceptional, especially in helping us with a lost item. Our one dinner here was very good, with some nice presentation. Our one lunch was basic but delicious. The breakfast buffet was not as varied as we have had in many other hotels, but it had all the basic choices one would expect - some hot food selections, cold meats and cheeses, fruits, pastries, cereals, yogurt, bread and rolls. Again, we want to thank Freddy and Carlos for their help in making our stays so pleasant,

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackR46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
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English first
Heredia, Costa Rica
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 16, 2012 via mobile

This hotel is pretty central within the city and has a nice layout for a 2 week business trip. Breakfast buffet was good however after 2 weeks I had enough of the same food, plus eggs didnt taste good, I would probably offered more local options with all the taste Chilean cuisine gives you, besides that service was good and prompt despite the fact of a busy season for them

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkston, Michigan
Level Contributor
88 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 14, 2012

I have stayed at this hotel numerous times. The service is wonderful (Freddy at the front desk, and Jorge the taxi driver)! Most of the employees have been here for years and moved up through the ranks...a good sign. They remember their customers and always greet them with a smile. This hotel is located half a block from the "los Leones" subway, two blocks from a supermarket, and three blocks away from a brandnew six story mall...:o) Great place to stay IF you can find a good price and get breakfast included (do not pay for breakfast...not worth the price...food average). But if the price is similar to other three star or higher chain hotels, suggest you move there. Expect to pay a premium during busy winter season. Downside...rooms are clean and beds are nice and comfortable, however the rooms haven't been updated for 15 years+ (water stains in the bathroom, shower curtains are longer than the tub/shower meaning you are standing on the plastic as you shower, paint looks aged, and furniture is chipped or worn down) although, the TV's have been re-placed with wall flat screens and come with many accessible channels.

Room Tip: Ask for a room on floors ten and above. They tend to be larger. Corners are suites.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrmarutiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
104 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed July 12, 2012

This is a solid business hotel in the lively Providencia area of Santiago.

It's a relatively large and busy hotel, but I found front desk service to be impeccable. Free drink voucher and comfortable lobby added to the experience.

The rooms were very large and comfortable - a huge bed, spacious work area and seating, made it perfectly comfortable. The bathroom was standard 4* quality. No complaints.

The location is not at all bad: very close to Los Leones metro station, and the whole Providencia area has plenty of bars and restaurants as well as being a major business centre. Plus, it felt totally safe.

I didn't use the restaurant or breakfast so can't comment there. Seemed good value for money, although the taxi booked by the hotel was about 50% more than the price I would have expected from a cab in the street.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unspecified
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 12, 2012

In spite of the expensive price charged per night, the hotel doesn't include breakfast as a cortesy. The breakfast price is also high. The pool and jacuzzi are not available on winter time. The location is very good and room amenities are also clean. The staff is kind and respectful. Outside and lobby impressions are good as well.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorocaba, SP
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 9, 2012

Well located, room very spacious, great breakfast, staff very friendly, always ready to help you and speaks very good. The exercise room needs to be improved.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csimoneti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 8, 2012

A bit far from the airport but right in the heart of town. This hotel is located in one of the upper-middle class areas. Check-in is easy, it has a nice business center, small little gym just for heating up, tour guide available, small pool and deck on the roof top – good view from there. Rooms are comfortable, linens are clean and although there are a ton of bars behind the hotel, the noise is minimal. Breakfast is not a whole big deal but it is satisfying and the staff is friendly and helpful. The hotel does not have its own shuttle and you must take your own cab from and to the airport. Burger King, KFC, McDonald’s, Dunkin Donuts and local restaurants are within walking distance. I recommend Eladio’s if you are thinking of a great steakhouse and please head down to Fuente Alemana for a sandwich-burger. Yeap! That is what it looks like, a sandwich mixed with a burger.

Room Tip: Ask for a room with a balcony on the 9, 10 or 11th floor. While smaller, a balcony is always a plus.
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  • Stayed June 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O_SanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Santiago

Property: Four Points by Sheraton Santiago
Address: Santa Magdalena 111, Santiago 99999, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Santiago
#35 Family Hotel in Santiago
#40 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Santiago 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Need anything? Enjoy an easy stay at our 127 comfortable guestrooms. Stay near all the action and take advantage of our location, close to everything! Our great offers will allow you to explore all the sights. ... more   less 
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Also Known As:
4 Points By Sheraton Santiago
Four Points By Sheraton Santiago Hotel Santiago
Sheraton Santiago
Four Points Santiago
Santiago Four Points
Santiago Sheraton

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