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“Good place but worn room”

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NH Ciudad de Santiago
Ranked #58 of 202 Hotels in Santiago
Reviewed January 19, 2014

I chose the NH for a business trip just because it was located very well in Santiago (very central, you can walk to many places and have the metro Baquedano near by) and also as I was expecting an unpretentious standard NH is known to offer.

This NH has only suites, i.e. bedroom, living room with desk for work and bathroom, of course. All quite big. I had a room on the 8th floor facing to one of the sides, so no spectacular view which you can't expect anyway because the hotel is located in a residential area.

First thing I discovered was that quite some furniture should be replaced as it's worn and damaged. Second thing: there's a lot of space but just one wardrobe to put your things in - why? A pity that the windows can't be opened - we all know what that does to the air in a room over time...
The bed, though, was quite OK so I slept good here.

Breakfast was a bit disappointing as there's no great variety and always the same but what is there, is OK.

Staff way very friendly and helpful, absolutely no claims.

I'd come back for business here but make sure I get a newer room or would even claim next time if I got one in the condition of my last one.

  • Stayed: January 2014, traveled on business
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Thank flying_texter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 - 173 of 1,518 reviews

Reviewed January 8, 2014

Continental breakfast, Free parking, near downtown, kindeness staff, but internet is really bad. We were no vacation and we used to plan next day trip during the night, but on the floor, we were it wasn't so easy.

Stayed: January 2014, traveled with family
Thank CrisWill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

My family just stayed after their cruise, online it was very well recommended,never again, staff one of the worst ever encountered in all travels around the world and my family has traveled extensively. Coming from Aruba used to a high level a service and friendliness, which was all lacking from this hotel, front desk people were just lacking of professionalism, maybe they were grumpy since they had to work during christmas time but thats no excuse since you are working in the travel agency. All in all they felt discriminated at, left a very bad experience of Chile in general.
We own two travel agencies this hotel will def not see any business from us and Chile i will never step in that hotel and that country. This hotel left a very bad experience of overall of Chile.

  • Stayed: December 2013, traveled with family
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1  Thank Arubaguy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

This hotel is conveniently located near the bella vista neighbourhood. The hotel staff is friendly and helpful, and the rooms are comfortable and clean. This is a good hotel for a family stay in Santiago.

  • Stayed: December 2013, traveled with family
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Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

Our stay in NH Santiago Chile was perfection. The staff, the room, the food and the location could not have been better. I would gladly return and stay there again. I highly recommend the breakfast buffet which is free with the room. It's quite extensive. Since it is put on by the restaurant which is in the hotel, it is of a higher quality than might be found in other hotels. The staff was incredibly helpful and there was always someone who spoke English to help us with questions. A wonderful experience. I would gladly return.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with NH Hotels
1  Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

Overall hotel is good by its location and nice staff, but rooms need a renew. Pros: 1) Very good location, as mentioned above, 15 to 20 minutes walking to the main attractions in the city, 2) Very nice staff, always available to help, 3) Free wifi, 4) Free parking-lot. Cons: 1) Definitely rooms need a renew, 2) Poor wifi signal, 3) Breakfast could be better, 4) Cleaning could be better.

  • Stayed: December 2013, traveled as a couple
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Thank Toledo_Marcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

NH Ciudad de Santiago is extremely well located, in the comuna of Providencia, close to the Santiago metro station (one block away). This make it very convenient to move around the city. I was assigned a very large room on the 12th floor, with a separate office environment. Room was very clean and clear, although furniture was a little too old. Breakfast was good, but not remarkable. Staff was always very kind.

  • Stayed: December 2013, traveled on business
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Thank Marcelo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Ciudad de Santiago

Address: Avenida Condell 40 | Providencia, Santiago 11100, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Santiago
#23 Business Hotel in Santiago
#29 Luxury Hotel in Santiago
#32 Romantic Hotel in Santiago
Price Range: $91 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Santiago 4*
Number of rooms: 122
Official Description (provided by the hotel):
NH Ciudad de Santiago is an elegant four-star hotel that offers an excellent location in the Chilean capital, just steps away from Avenida Providence, one of the city's main arteries, and just one block from the nearest metro line. ... more   less 
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Also Known As:
Nh Ciudad De Santiago Hotel Santiago
Nh Hotels Santiago
Nh Hotel Santiago

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