We checked in to the Crown Plaza Santiago on New Years Day. As a platinum member, I was upgraded to a room on the executive floor.
The room was of a good size, was very clean and although a little 80's dated - was very well maintained.
Being the holiday period, the lounge was being renovated and was closed for the duration of our stay - as compensation, a bottle of wine + canapés were delivered to our room each day of our stay. We were happy enough with this alternative.
The hotel is in a perfect location for discovering Santiago with many sights within walking distance. The bohemian neighbourhood of Bella Vista is a small 10 minute walk away.
The hotel pool area is a perfect sun trap and a great spot to spend a summer afternoon. Breakfast was extensive and of a very high quality.
I have no hesitation in recommending this hotel.
And now the apology: Upon check out, a member of my party (we had several rooms) came to me and complained she had been overcharged from the booked rate so I went to reception to sort it. Unbeknown to me, the bill was in fact correct - the error was with my friend mistaking US dollars for Australian Dollars BUT I mistakenly took things at her word and went "all guns blazing" at the reception. As the situation got even more muddled with refunds of local taxes (where there was an actual small mistake on the bill) - I assumed these takes were the overcharge my friend spoke of and got even angrier and out of line.. It was not until 10 minutes into my ranting at the reception staff that I realised the currency error of my friend. By then I was too embarrassed about my tantrum to apologise to the staff member (and also to get outside to not slap my friend for assuming a charge in Chile would be made in Australian Dollars) . So I would like to apologise here. I was wrong - I was out of line - and apologise profusely. The professionalism and aplomb shown by the reception staff in this circumstance was indeed world class. I only hope to visit Santiago again so I can apologise in person.
- Official Description (provided by the hotel):
- The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more less
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- Also Known As:
- Santiago Crowne Plaza