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All reviews no elevator equipped kitchen costanera mall great place to stay small bathroom would stay again living area very pleasant stay great shower quiet neighborhood air conditioning nice area chilli excellent location providencia luciano bedroom
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Reviewed January 22, 2019 via mobile

Very helpful staff, clean and ‘exactly what it says on the tin’. We had what was basically a small flat; with a kitchen area, a small lounge area and a balcony. Breakfast, fruit, coffee, juice, cheese, ham, salami, bread, croissants, all good.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank NHCambridgeshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2018

We stayed at Heidelberg Haus for 10 days and had a very pleasant stay. The rooms were a little smaller than I thought they'd be and it could be a little cleaner but overall a great experience and very good value. The staff is very welcoming and I'd stay there again. If you have mobility restrictions, you should know that there are no elevators.

Room tip: The top floor facing the street has breathtaking views.
Date of stay: November 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank H775UQannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2018

Some rooms have balconies and view to the mountains! Nice double bed, equipped kitchen and extremely kind personnel! Good internet connection!Quiet neighborhood! Great location!As a former University guest house, there is no elevator, remember to travel light!

Date of stay: September 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank marisar337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luciano T, Gerente at Heidelberg Haus Apart Hotel, responded to this reviewResponded October 17, 2018

Dear Mrs. Marisa:

Thanks a lot for your good comment.
We are glad that your stay was good.

Best Regards,
Luciano Tagle (Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2018 via mobile

Excellent location. Comfortable. Lovely little balcony. Great shower and incredibly clean bathroom. Kitchen facilities were awesome. Basically everything we could need for an overnight stay in Santiago. My only slight criticism is with the cleaning, quite dusty and a rather unpleasant hairball on the floor in the living area but I would stay again.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Wizzadora70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luciano T, Gerente at Heidelberg Haus Apart Hotel, responded to this reviewResponded October 8, 2018

Dear Mr./Mrs. Wizzadora70,

Thank you very much for your comment.
We appreciate your opinion and we are glad you had a pleasant stay with us.

Best Regards,
Luciano Tagle (Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2018

Only 1 TV in room and it is located in bedroom
Good location and short walk to metro
Small bathroom but shower is decent size
Staff are friendly and helpful
Some rooms dont have a balcony
Loud childcare centre on one side of building (weekends and nights are fine)

Room tip: No lifts so if you don't like stairs take a lower floor
Date of stay: September 2018
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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