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“An excellent hotel with very friendly and helpful staff”
Review of Hotel Loreto

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Hotel Loreto
Ranked #20 of 200 Hotels in Santiago
Certificate of Excellence
Uckfield, United Kingdom
Level 6 Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“An excellent hotel with very friendly and helpful staff”
Reviewed January 20, 2014 via mobile

It is mystifying how people seem to have such different experiences at this hotel. I can understand the complaint of not having an en suite bathroom and would hope that the hotel are addressing this. Unless the rooms are different sizes though, I really don't get the issues that some people seem to have had.
I stayed at the Hotel Loreto for 4 nights at the end of a six week tour through South America and found it to be one of the best of my travels. Some others that had purported to be three stars were little more than hostels by comparison.
Yes, the neighbourhood is a little rough but this edginess exists in lots of areas of the city and adds to the character of the place.
I found the decor to be simple and effective, the staff were excellent and whilst not the best, the breakfast was perfectly adequate.
I would have no hesitation in recommending this hotel to anyone that knows what to expect from its star rating.

Stayed January 2014, traveled solo
Helpful?
Thank Rob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Dear Rob,

Thank you for you words about Hotel Loreto, we are very glad you enjoyed your 4 nights here with us and found us well appointed to our rating. We do have a range of room sizes, from Standard to Junior Suite, and now all our rooms have their own private internal bathroom. Our location in Bellavista is well known for it's "edginess" as you say, for in which the neighbourhood has become a tourist site in itself and is filled with a variety of hidden gems in terms of restaurants, bars and it is easy to just pass day wandering and exploring the neighbourhood.
Again, thank you for your comments, which we appreciate and listen to, to help us continuely improve.

Regards,
Hotel Loreto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
London, United Kingdom
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 15, 2014

We stayed in hotel Loreto for 2 nights in November. The location was really central and the price was very reasonable. The stay also included breakfast, which was very nice.

I also want to say that I left my glasses at the hotel and the staff (I communicated with Helard) were so helpful and organised for my glasses to be sent back to me.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tanya_withers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Dear Tanya
It was a pleasure to help you to get your glasses back to you. Good to know they arrived safely! Helard sends his regards, he remembers you well.
We are glad that you enjoyed your stay here with us and found the hotel to be well located in Santiago. We hope we can welcome you here again.
Regards
Hotel Loreto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviewed January 13, 2014

This hotel is nestled into a neighborhood within a short walking distance of the main Bellavista restaurant and bar venues. It's just steps from a number of bars and restaurants that are less-known by the regular Bellavista-goer. It's location keeps it sheltered from the night club music boom and crowds in the party part of Bellavista. The charming and airy interior features the most beautiful locations of Chile pictured on the walls. The hotel staff is very helpful. The rooms are well-lit, clean and comfortable, and the breakfast has anything any traveler could want before a day of exploring Santiago or the surrounding areas!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAtraveler124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Thank you for your kind words about our hotel. We are glad you enjoyed our location and made the most of your time seeking out the less common, but quality bars and restaurants nearby. It is a great bonus that we are so closely located to the night life district, but remain on a quiet street away from the noise.
We try to make the most of the building's original residencial design and features, while providing quailty and comfort to the modern traveller. We are very pleased to know you found us accommodating, and we hope we can welcome you at our Hotel again soon.

Hotel Loreto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
160 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed January 12, 2014

Hotel Loreto is a small hotel with around 20 rooms. We stayed there during the last week of 2013 for five nights (including the evening of New Years Eve). Overall we had a decent stay.

Location (mixed): The location of the hotel is very convenient (a few blocks from restaurant and bars around Pio Nono street, short walk from various subway stations/lines), though I should note the hotel is in a somewhat rundown area of Bellavista. The hotel is the only fresh/modern looking building on the block. While the busy bar area was just three or four blocks away, we were attacked (literally tackled to the ground) by some amateur muggers jumping out of a car while walking home late at night/early in the morning literally 20 metres from the hotel entrance. Thankfully the encounter was short and we did not lose anything but the experience was unnerving nonetheless.

Room (mixed): We were given a room on the second floor. I think the best part of this hotel is how bright and airy the rooms are, as it makes the stay feel comfortable. The furniture and the décor inside the room were pretty basic and dated. The room itself was fairly spacious but the bathroom was very small.

Staff and Services (very good): The front desk folks were very friendly and helpful, and they almost always have at least one staff member who speaks fluent English on duty. Wifi worked well and was consistent. The air-con however was not. During out stay they appears to have some electricity problems, as the breakers for air-con jumped a few times a day (it happened to other rooms as well), but it was always fixed very quickly when we called. Breakfast was good, fresh and decent variety, typical of South American hotels.

Room Tip: ground floor rooms have courtyard access, but upper floor rooms are more private.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BoywonderTo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Thank you for your comments about your stay with us and in Santiago. We are sorry for what happened to you so close to the hotel. This is a very tranquil part of the Bellavista neighbourhood, and it is rare that such things happen. Such occurances can happen in any other city, but of course, we do not like hearing such experiences occuring to our guests.
We are glad you enjoyed the hotel, that you found our hotel comfortable and bright, and our staff helpful. We always try to have staff that can communcate with our guests in their native language, Spanish, English, Portuguese and French.
We hope that if you return to Santiago we can have the pleasure to welcome you here again and deliever an even better experiene.

Hotel Loreto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eastbourne uk
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2014

The hotel is in the Bellavista district, ideal for walking to the city centre. The rooms are small but comfortable, and ours opened on to a delightful courtyard. The hotel is a clever and elegant conversion of an old house, and the décor and amenities are first rate.
The best thing about this excellent hotel is the staff. they are all charming, speak excellent English, and will put themselves out to ensure your stay is the best it can be.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobmurdock2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Thank you for your kind words, we are so pleased that your enjoyed your time at our hotel and found our staff welcoming and helpful. It is always our objective to ensure our guests are comfortable and that their needs are met. Our patio and rooftop are excellent places to relax in comfort with a glass of wine after exploring Santiago city
We hope we have the pleasure to welcome you again here in Santiago.

Regards,
Hotel Loreto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 10, 2014

This hotel got great ratings based on its 'charm' and character. I arrived off a long haul flight, was shown to my room, unpacked, looked around. No bathroom. Tried to call reception. Phone didn't work. Walked the three flights of stairs to reception to be told my room doesn't have a bathroom. Its 10ft down the hall. But it's private. No they don't offer robes so I dont have to parade in public in my underwear. For the price and the statement on their website that each room has a private bathroom, I am appalled.

Room Tip: Ask for a bathroom. Who knew?
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Stayed January 2014, traveled solo
Helpful?
3 Thank Dana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Gerente at Hotel Loreto, responded to this review, January 30, 2014
Google Translation
Estimada huésped, ante todo le agradecemos el tiempo dispensado para hacernos llegar sus comentarios acerca de su estadía en el Hotel. Le solicitamos disculpas por los inconvenientes suscitados con su habitación, la cual no tenía baño dentro de la misma. Apenas Ud. nos informó sobre su incomodidad procedimos a cambiarla a otra habitación de superior categoría, a fin de lograr que su estadía fuese muy confortable.
Asimismo deseamos compartir con Ud. que nos encontramos realizando algunas reformas en el hotel con el objeto de que todas nuestras habitaciones cuenten con baño privado, dichas modificaciones ya están en su etapa de finalización.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level 6 Contributor
217 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 8, 2014

This was a last minute booking on wotif as our original choice was unable to find is two extra nights at short notice. What a great find - Jennifer on reception speaks Spanish ( obv) and English so was of invaluable assistance to two fairly hopeless Aussies. The location was considerably better than our first choice and there are some terrific places to eat nearby including El Torro and Garlic, and about 4 blocks walk to Patio Bellavista and loads of places to eat and drink. We will most definitely return here when we make our way back to Santiago in six weeks time.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amg1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrés O, Director de Recepción at Hotel Loreto, responded to this review, June 13, 2014
Dear Annmaree
Thank you so much for your kind words. We and Jennifer remember you well and are glad that we could help you make the most of you time with us and unexpected medical needs. Kiwis and Aussies secretly do get along!
We do have a great selection of restaurants and bars nearby, and the pisco sours always go down well, we love to hear that our guests have gone out to explore this famous neighbourhood.

Regards
Hotel Loreto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Loreto

Property: Hotel Loreto
Address: Loreto 170 | Barrio Bellavista, Santiago 8320000, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #20 of 200 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Loreto 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Loreto aims to be warm and welcoming, a place that is shared and accessible to all, yet intimate. Like a big family house, Loreto offers a living room, a dining room, terraces, a reading area and a garden where each guest will find a place to relax in a warm and homey atmosphere.The terraces are one of the main features of the Hotel. They integrate the outside with the inside and are like footbridges. There are balconies on each floor, and the roof has a large terrace overlooking the Cerro San Cristóbal and the center of Santiago. ... more   less 
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