I have been to Madame Tusan´s three times, twice at Parque Arauco, once at Costanera Center. The two times at Parque Arauco, food was excellent, so was service and I was a very satisfied overall, it is not cheap, but was well worth it.
On the other hand, the visit to the Costanera Center Madam Tusan was extremely disappointing, food was bland, service was not and but not good, all in all, not worth the money. I have not gone back since, so I don´t know if this is generalized or simply a one off. But my last experience was not good.
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