I couldn't decide how to rate this one as the apartment itself was lovely, small but well equipped and great location. However when we arrived from Brazil at 2am, instead of the keys being at reception Pedro was there to tell us there was a problem with the bathroom and we couldn't stay. He then took us to another apartment in Providencia where he expected us to stay for the 3 nights. When we asked if there was an apartment available in Bella Vista he said no, everywhere was booked and the one we booked wouldn't be fixed for a few days. We made a bit of a fuss as we had not wanted to stay in Providencia (this apartment wasnt close to either the Metro or restaurants). He said he would try and sort it and indeed suddenly the next morning, he said he was able to move us back to San Ignacio. However we couldn't move back till lunchtime which kind of wasted half of one of our 2 days.
Once in the apartment, we were happy with it and its location however the internet (which we needed to receive business emails during our stay) was very intermittent and it seemed like someone was switching off the modem at 4pm every day! We managed to email Pedro from a cafe and eventually it was turned on only to go off again later that day. The front desk was manned by just a security guard who was most unhelpful and actually rude when we asked him to call Pedro ( we had his mobile number). He refused. So there was no way to contact anyone if there was a problem and no information in the room about the apartment or the city.
Pedro himself was very helpful adn apologetic about the change but there was something odd about the whole thing. I checked the website and it was showing availability for San Ignacio but at hugely inflated prices as if they were trying to discourage bookings.
So in summary, the average score I gave was for the overall experience we had. The apartment itself was good - kingsize conforatble bed and cable tv and the location was perfect for our needs, just a shame about the problems.
- Official Description (provided by the hotel):
- San Ignacio suite apartments have new and elegant apartments are fully equipped to deliver comfort and flexibility in your stay. Located just steps from the metro, restaurants, banks, cinemas, civic sectors, museums books store On the first floor there is a supermarket. Agreement with tourism companies, transfer to airport (additional cost). Breakfast, Daily cleaning. ... more less
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