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“Great service!”
Review of Agustina Suite

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Agustina Suite
Ranked #144 of 196 Hotels in Santiago
Sarpsborg, Norway
Level 1 Contributor
2 reviews
“Great service!”
Reviewed October 21, 2012

The hotel was nice and clean, and had really good beds. Nice location as well. The staff was super nice, and especially the recepcionist Ivan was very helpful. Was going to a football match between Chile and Argentina, but hadn't been able to buy the tickets because it was needed to have a Chilean RUT number to buy them. Ivan bought them for us when we arrived, without any doubts. After we had checked out he also took his time to show us where the other big football stadium in the city was.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mathias O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinaSuiteA, Gerente at Agustina Suite, responded to this review, November 20, 2013
Thanks for your opinion.!

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    46
    73
    49
    24
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Southern California
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 9, 2012

I was a little bit confused when we got to the building, as it is really a downtown building complex that happens to house the Agustina Apart hotel.
The managers, and all their employees were great!! They were always courteous and diligent on any request. Maid services is EXCELLENT!!
*My recommendation would be to have the outside hallway and stairway cleaned and move the *TV to the living room instead of the bedroom.
*The outside hall way walls were dirty and there were quite a few cigarette butts strewn all over the stairs.
Would i stay there again?--Yes if they can work out my suggestions.
M

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cuevas-figueroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinaSuiteA, Gerente at Agustina Suite, responded to this review, December 16, 2013
Dear Guest, thank you for your suggestions, we have added to our continuous improvement process every day to deliver better service to our guests. Hope to have you among our guests again on your next visit to Santiago so you can observe these improvements. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
20 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 6, 2012

We arrived late at night, about 11:30 pm. The reception is on the 17 floor. The receptionist was waiting for us, very nice. (Nelson). But I found the people that lives in the biulding to be very strange.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Arnaldoapn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 4, 2012

This is a really weird place to stay as it's an appart hotel in a big complex where lots of other people live. The location is really central and the appartments are clean and modern. There are great views from the roof but the pool was broken the day we arrived and although they fixed it the second night it was still quite dirty. The communal areas are not properly cared for and a bit broken, there are only two lifts for 30 floors so you have to wait ages each time. There are great views across the city from up on the roof though

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Black-eyePurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilvoorde, Belgium
Level 6 Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 1, 2012

Good location in the center of the city. Clean rooms with small kitchen, however rather small.

All essentials are here and in good quality.

Difficult to find the entrance as their is no sign of the hotel downstairs. It is located in a big building with much other companies, apartments.etc..

Price vs quality, this is a good deal.

  • Stayed January 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank farstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 31, 2012

We arrived on the corner of huérfanos totally dumbfounded. Where was the hotel? It's a residential building at the address. We asked the doorman who called someone...somewhere...and 5-10 minutes later a man arrived to take us up to an apartment which serves as the office. Unbeknownst to us, because it isn't mentioned on the website, we were renting an apartment in a residential building. One room was not set up correctly and there was no one to separate the bed into the requested twins or set up the sofa bed with linens. As for the apartments, they are compact but clean, with nice linens and decently stocked kitchens. The pool is lovely. The Internet essentially did not work at all in one apartment of the two we rented, and breakfast is packaged white bread, a plate of meat/cheese, and fruit cups and juice boxes in the fridge daily. Ive stayed in worse places, but I probably wouldn't do this again as I prefer a hotel with a lobby and a desk staffed 24/7.

Room Tip: Non functional Internet in 1012, worked fine in 1512
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
Reviewed January 28, 2012

I stayed for a couple nights while connecting with family arriving from the United States. The location is in the central district, and it is a short, pleasant walk to the Plaza de Armas. As a previous reviewer pointed out, the rooms are located in an apartment complex as opposed to a hotel. I did not have trouble with the elevators on my stay and thus did not need to carry bags upstairs. The rooms are comfortable, modern, and were outfitted with most of the necessary appliances. The outstanding part of my stay was the staff; Norman and Ivan were incredibly friendly, knowledgable, and helpful; moreover they were very patient with my spanglish.

  • Stayed January 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Noble H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Agustina Suite

Property: Agustina Suite
Address: Huerfanos 1400 | 106B, Santiago 8340431, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 196 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Agustina Suite 3.5*
Number of rooms: 40
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