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“Average Room with Fantastic Location and helpful staff”
Review of Austral Suites

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Austral Suites
Ranked #45 of 478 Specialty Lodging in Santiago
Charleston, South Carolina
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Average Room with Fantastic Location and helpful staff”
Reviewed March 19, 2012

My husband and two other of our travel companions stayed at Austral Suites for one night during our stay in the Providencia region of Santiago. The staff was so nice! We got there early and we were able to have them keep our bags while we explored the city. They even got our rooms ready earlier than expected since we had taken an overnight flight and wanted to get showers and a nap. They were able to recommend some excellent restaurants as well. One of the restaurants, Aqui Esta Coco, is just steps away from the hotel. The rooms are small with no air conditioner but are equiped with everything you will need, especially if you plan on spending most of your time exploring the city and not in the room. If you plan on visiting in the heat of the summer, the rooms could definitely get a little hot, especially if you like to sleep in a cold room. There are large sliding glass doors that fully open which helps with the air flow/cooling of the room. The location is in the heart of the Providencia region. The area/location is safe, clean, and has a great chill vibe. It is easy to walk to restaurants and bars. I would definitely stay here again!!

Room Tip: Try to get a room on the side of the building and away from the street. This will help decrease the...
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gad26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Baltimore, Maryland, USA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 14, 2012

We stayed at Austral Suites for 8 nights while we were visiting family in Santiago. The location is great, less than 1 block from a Metro station and close to tons of great restaurants - I recommend El Ancla. I stayed in the studio apartment with my husband and my mom stayed in a one bedroom, both of which were very modern and comfortable. They looked exactly like the website. The kitchen was small but very functional. All of the rooms have balconies which were wonderful. The cleaning staff was excellent, they even folded our clothes. The rooftop pool was a little bit small but it wasn't crowded and the views were spectacular. The front desk is in an office on the 14th floor which we didn't actually see until we had been there for a week. Overall, I'd recommend Austral Suites to anyone staying in Santiago. The only negative is the lack of front desk services, which might have been a problem if we weren't familiar with Santiago. The suites are located randomly throughout an apartment building, and the front desk staff of the building were helpful in calling us a van to the airport.

Room Tip: All of the rooms have balconies so you can't go wrong.
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Positron_Voyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 4, 2012

My wife and I stayed here for a week over Christmas and really liked it. The kitchen facilities were great and we bought food from a market called Lider about three blocks away. The location was great and allowed us easy access to the sculpture garden and to the subways and taxis. Marjorie who works there was great and helped us book tours to Valparaiso and to the Underraga Winery.

One thing to note is that this is definitely a long term stay apartment complex so don't expect the usual hotel services. We knew this going in and with the help of Marjorie we were able to book everything we needed.

Room Tip: Make sure to get a room on the higher floors with a view of the mountains. The view at sunset is ama...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KOtheConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
Reviewed November 17, 2011

Great apartaments, well located close to Av. Providencia (Pedro de Valdivia tube station).
Rooms are perfect either for a short or long stays.
At the same time the peoe who rent the apts are really friendly and willing to help/guide.
I use this as my first choice for my business trips.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leandro2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 17, 2011

Wow, this was a great find! Right in the heart of Santiago and a stone's throw away from Providencia and Pedro de Valdivia metro station (the metro in Santiago is modern, clean and perfectly safe for tourists and therefore a great way to get around). Each suite is a self-contained apartment in a luxury 22 storey building. It is important to note the address as Austral Suites do not own all of the apartments in the building and there is no sign on the outside of the building to let you know you are in the right place. The apartments themselves are spacious and contemporary - large comfortable beds, well equpped bathrooms, kitchen with fridge, oven, microwave and crockery, cutlery and glassware, kettle, etc.,in fact everything you need from a self-catering angle. They also feature a glass desk with flat screen tv, complimentary and fast broadband WiFi and a safe deposit box. Apartments are all non-smoking but each has a balcony with a small table and chairs if you don't pay too much notice to the vertiginous drop on the other side ot the railing - I stayed on the 6th and 11th floors and the 6th was easier on my stomach!. The swimming pool is located on the 22nd floor along with a good number of sun loungers and use of this facility is free to all guests. The views from this area over Santiago and of the mountains surrounding this wonderful city are quite simply stunning. The people who run Austral Suites are most helpful and friendly and I was amazed at the exceptionally good value for money these apartments represent. I would not hesitate to stay here again on my next trip to Santiago.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RojEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Austral Suites

Property: Austral Suites
Address: Francisco Antonio Encina 1781 | Providencia, Santiago 8320000, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 478 Specialty Lodging in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Austral Suites 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
In the heart of Santiago, close to down town, restaurants, supermarkets, banks and all kind of shops, Austral Suites have fully furnished apartments to make you feel at home. ... more   less 
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