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“Good.. But please do something about that weak water pressure”

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Hilton Garden Inn Santiago Airport
Ranked #38 of 202 Hotels in Santiago
Certificate of Excellence
Reviewed January 1, 2014

The hotel has good facilities, nice bed, quiet, good restaurant and pleasant breakfast, friendly and professional staff... So why the only 3 stars review? Simply because the shower water pressure in the bathroom was so weak that it's not possible to wash a long hair properly.

Stayed: December 2013, traveled as a couple
Thank Traveller A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded January 16, 2014

Dear Guest:

Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. I'm happy that you had such a wonderful time at Hilton Garden Inn Santiago Airport, and hope you come stay with us again soon. . We have fixed our maintenance issues.

Best Regards,

Patricia Salas
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 - 392 of 1,054 reviews

Reviewed January 1, 2014

if you have an early conection at santiago International airport , Hilton Garden Inn is a good option , they have a free transfer to and from aiport .
Rooms very clean, big size, quiet
Breakfast above the average

  • Stayed: November 2013, traveled as a couple
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Thank ashoka s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded January 16, 2014

Dear Guest:

Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. My staff will be delighted to hear your kind words. I'm happy that you had such a wonderful time at Hilton Garden Inn Santiago Airport, and hope you come stay with us again soon.

Best Regards,

Patricia Salas
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Great location if you are flying out, beautiful furnishings, fast internet, good food, and nice outdoor space. Checked all my boxes even though it was a bit pricey. The airport shuttle conveneince made it worthwhile for me.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank LanieSoldotna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded January 16, 2014

Dear Guest:

We are happy you enjoyed your stay. Thank you

Best Regards,

Patricia Salas
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

This hotel is very convenient to the airport and the shuttle service was a blessing after a late flight arrival. The sound proofing was great we didn't hear anything.

The hotel reception staff were helpful and their English was very good. The restaurant staff were fantastic, especially as we arrived not long before closing. The food was ok, nothing special.

The disappointing parts with this stay were that we requested a triple room, and although it did have a double & 1 single the free water was only for two people and trying to organise a third water at midnight was not convenient. I'm not sure if it was user error due to fatigue with the air-conditioning unit, however the room very very hot and although we kept turning down the temperature it made no difference to the temperature in the room. The bedside tables were set up for a twin room, which once again showed it was a bit of a last ditched effort to make it a triple.

  • Stayed: December 2013, traveled with friends
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Thank Escaping_the_ratrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

I recently needed a room near the Santiago airport and chose the Hilton Garden Inn. This hotel is less than10 minutes from the airport, very modern, clean and comfortable. The staff in both the hotel and restaurant were very helpful even though my Spanish is non existent.

The hotel emailed me detailed instructions for meeting the free shuttle service from the airport to the hotel and offers a return shuttle every 30 minutes.

While the area around the hotel is very industrial, the hotel is quiet and the beds are adjustable and wonderfully comfortable.

  • Stayed: December 2013, traveled on business
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Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

While we were in Santiago we had arranged two trips - to Calama and Valparaiso. We chose this hotel for two reasons 1) because it was close to the airport on our arrival and departure, and 2) we could store unwanted luggage while we took these trips.
It is a very nice, modern looking building at the end of the airport runway! However, the sound-proofing was so good we could not hear a thing. The sleep quality was so good that, on the first night, we overslept and missed breakfast! The hotel provides a complimentary shuttle service to and from the airport.
The quality of the reception staff was mixed. Some were helpful and very good while others appeared quite vague. The restaurant and bar staff were friendly and made us feel welcome even though we couldn’t speak much of each other’s language.
There was a very pleasant pool, with water spouts, and a well equipped gym.
It is a very convenient hotel for the airport and we would certainly use it again.

Room Tip: We had three different rooms on the three occasions we stayed there and they were all good.
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  • Stayed: December 2013, traveled as a couple
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Thank Lindria42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

We stayed at the Hilton Garden Inn - Santiago Airport on our way to and from Easter Island. It is a new hotel and is very clean! The staff was friendly. There is a shuttle leaving the hotel every 30 minutes going to the airport. There is a free shuttle at the airport that will take you to the hotel. (It's about a 10 minute ride). The hotel actually emails you instructions on how to pick-up the shuttle at the airport, which was very helpful. I've never had a hotel email me before. They also let us leave our luggage there while we were in Easter Island (we had been on a ship for three weeks). Our flights were early both times we stayed, so we missed the real breakfast. But, they had a table set out with juices and coffee cake, so we grabbed something on our way out of the door.

  • Stayed: December 2013, traveled as a couple
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1  Thank CarrieMississippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this reviewResponded January 16, 2014

We always appreciate it when a guest is inspired to share their experience at the Hilton Santiago Airport, and it's a thrill to learn you enjoyed such a great stay. Finding clean accommodations with hospitable service located so close to your place of employment is music to our ears! It would be our pleasure to welcome you back again. Thank you for sharing your review.

Best Regards

Patricia Salas
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Santiago Airport

Address: Americo Vespucio Ave 1292, Santiago 9020000, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 202 Hotels in Santiago
Price Range: $127 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Santiago Airport 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Santiago Airport is only a 20 minute drive from downtown Santiago de Chile and offers free shuttle. Enjoy complimentary WiFi in every guest room, as well as a 42-inch TV. Work out in the fitness center or enjoy swimming laps in the indoor swimming pool and sauna. Savor delicious classic dishes at the hotel's restaurant. ... more   less 
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