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Hostal Boutique Bella 269
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Reviews (208)
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Reviewed June 6, 2012

Hostal Bella has a lot going for it. The entire place had thoughtful, trendy design, and it was very clean. The common areas were a good place to relax, and the kitchen was well-stocked. Extra marks for having wine glasses in the kitchen! The staff were also very helpful with suggestions and arranging a taxi to the airport.

Pros:
-Nice, modern design; very clean hostel
-Canelo suite had a comfortable bed and plenty of hot water in the showers
-Simple free breakfast in the morning
-Kitchen was clean and had everything you'd need to cook dinner
-Very helpful and friendly staff

Cons
-Loud. If you have a room facing the street, you will hear the doorbell and traffic constantly. And there's a bus stop right in front of the hotel.
-No heating. You can pay for a space heater for a maximum of 3 hours.
-No food or alcohol allowed in the common areas. Only in the kitchen.

Overall, it was a pleasant place to stay. With earplugs, the noise situation became bearable, but I find myself questioning why they should be necessary. Also, it's in a great part of town, with many sights, shops, and restaurants within easy walking distance. Aside from the noise, I would come back... only in summer.

  • Stayed: May 2012, traveled as a couple
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Thank Othello491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2012

The hostel is well located and Carla is really nice and gives great tips about Santiago.
But the reality is that is impossible to sleep in the rooms facing the street unless you have ear plugs... even we had ear plugs and it was difficult to sleep!

Our advice to the management team is to replace those windows with double glazing ones otherwise you will keep getting this reviews and loosing customers. Because it is really disturbing not too be able to have a decent night of sleep...

Another thing we noticed is that you hear a lot the door bell... the people staying in the dorms are quite party people so all night long you keep on hearing the door bell ... not nice.

Room Tip: ask for a room facing the interior of the building... otherwise forget about sleeping a decent night!
  • Stayed: April 2012, traveled as a couple
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4  Thank WorldTraveller z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

My partner and I stayed here for one night on our 2 week holiday in Chile and Argentina. We are early 30s and tend to prefer B&B/hostel accommodation to hotels since we like meeting other travellers and value getting advice from hosts and staff. This hostel is well located and the staff were really nice. The room was clean and comfortable and whilst nothing to write home about seemed to be good value. However, as some other reviewers have mentioned, it is really noisy what with being right on a busy road with a bus stop right outside the bedroom window. I'm sure rooms elsewhere in the building are less noisy but ours was pretty bad. This was a shame because it is otherwise a good hostel.

Room Tip: Ask for a room away from the road
  • Stayed: April 2012, traveled as a couple
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4  Thank RexKramer_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

As a previous review mentioned, this is not a place for solo travelers. Or travelers who are interested in sleeping. The decor is nice on the inside but the noise of the street and constant buzzing at the reception desk takes away from it. You are only allowed to have liquor in the kitchen which, is in the basement and makes it hard to meet anyone else traveling there. The privates seemed to be more comfortable. Employees answered questions but didn't seem enthusiastic or interested. Underwhelmed.

Room Tip: Don't stay in the all female dorm on the second floor. It faces the street and is very loud.
  • Stayed: March 2012, traveled solo
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5  Thank MB89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

We stayed in this hostel on three separate occasions for a total of seven nights while traveling in Chile. Although it is a hostel, it has 2 private (triple and quad) rooms where we stayed (we traveled with our son so there were three of us).
On the positive side, the hostel is in a superb location. It is steps away from the old town and Bellas Artes Metro stop. It is only four short blocks from the Belavista neighbourhood with all its restaurants and bars. The staff for the most part is very knowledgeable and are quite willing to provide great information about how to get to different attractions. The rooms are spacious, clean and the beds are comfortable. The place is quite safe as you are only let into the hostel after using the buzzer outside the locked front door and the desk staff lets you in after seeing you on camera. Finally, the price for the room was quite reasonable. The room includes breakfast which you will have to prepare and then wash your dishes when you are done. They have two computers and the WI-FI throughout the hotel worked very well.
On the negative side, the reservation had to be guaranteed with a 10% deposit that they insisted on getting by Western Union.In all my years of travel I never had to make a reservation using Western Union! They will not accept a credit card to guarantee the reservation as they claim they are worried about fraud (with a reservation made months in advance I fail to see how hard it would have been to verify that the credit card is a legitimate one!). They also wanted the balance of the payment in cash in U.S. dollars. If you pay by VISA they wanted a 19% premium for the Chilean VAT Tax which they claim they will have to charge if you pay in Chilean Pesos and their VISA only accepts Chilean Pesos (this is not true, as with a foreign passport and a tourist card other hotels accept payment without charging you the 19% VAT).
Of more concern is the triple room (Peumo) is located on the main floor facing a very busy road next to a supermarket. It was very noisy. The quad room (Boldo) is on the third floor facing the back terrace. It was less noisy but there were quite few people drinking and being generally loud until they stopped at about 1:30 AM. Both rooms had very few power outlets which made charging electronic equipment difficult. Breakfast is supposed to be served till 11:00 AM but we have gone early as 10:00 where it was all put away. With a bit of convincing, they will bring it out again. The lady that looks after the breakfast and does the housekeeping is generally quite miserable. In our long stay, I never saw her smile once!
All in all it is not a bad place but I am not sure that it deserves the number 2 spot in Speciality Lodging in Santiago.

Room Tip: Book the Boldo Room as it is quiter than the Peumo room.
  • Stayed: March 2012, traveled with family
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5  Thank TorontoMusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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