There are a lot of pluses of this hotel which in general I liked, but there are negatives too. Great location if spending a weekend or free time in Santiago, the neighborhood has lots of shopping and restaurants. Beautiful facility with great design.
When I arrived, there were two cars parked in front of the hotel, which does not have a motor entry, but is far from the curb. My taxi pulled up behind them, no doorman in sight, driver helped me take my two suitcases out of taxi and I carried them over a patch of grass and to the bridge leading to hotel, when I was nearly at the door, two doormen pop out and offer to help and I decline since I already did the hard part. It was 7:30 pm. Front desk is one of those where you sit and I see two receptionists and sit at the chair of the receptionist who is not busy. Oops, he is the bellboy helping the receptionist answer the phone. Bellboy asked me if I had a reservation and told me to have my passport and credit card ready. Then I moved chairs to the sole receptionist on duty and he checked me in efficiently and assigned me to room 502. Nice enough room, hard to figure out how to turn on lights but bellboy showed me, room really could use a bigger light for when more than mood is desired. Sink is in the foyer and toilet, huge bathtub and one of those rain showers in separate room.
TV remote batteries nearly dead but I was able to turn on TV and change channels with effort if I was only a few centimeters away from the TV. I used the ethernet connection, rather than try the wi fI (my company VPN makes it challenging so ethernet is always easier). Worked well with password that front desk gave to me without me asking. I shut curtains using the electronic movement of the curtains which run the length of the room but they stick open in the middle and I pull them go close all the way.
I ordered room service and it was very good, delivery guy was very friendly and nice.
At 9:30 pm, housekeeping knocked for turndown and I declined. I was working and watching TV and happy. Good bed, comfortable.
Noisy though, I could hear when other rooms took showers, ran water, etc. That actually woke me up a few times and finally led me to get out of bed in the morning (I had a luxuriously late start to my day and set a late alarm but got up at 6:40 am anyway.)
Breakfast in the restaurant on level -1 was nice enough, zen like space, nice service.
Bedroom sink stopped up and could have overflowed so I shaved and brushed my teeth in shifts. Worse was bathroom rain shower, as I was worried, it flooded toilet area too but hotel gives lots of towels so I laid them down So much for hotel effort to be environmental. One towel to dry myself and two on the floor. That is the problem with these boutique hotels - lots of style, but not always practical.
I would not mind coming back and like the hotel (and am writing from my room right now), but was debating between three and four stars on the hotel. I gave it four as the architect, not the hotel manager, gets the minus for his impractical design features. Hotel does a good job despite it all, but also needs to sharpen the doormen.
- Official Description (provided by the hotel):
- Every room in Noi Vitacura has its own identity and each of our spaces is designed to experience sensations. We are part of Noi Hotels, the first Chilean chain of sophisticated and trendy hotels with a warm style, personalized, inclusive and with high standards of technology and sustainability. ... more less
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