We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good location, but a lot to improve” 2 of 5 bubbles
Review of Chileapart.com

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Chileapart.com
Ranked #69 of 197 Hotels in Santiago
Certificate of Excellence
Florianopolis, SC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good location, but a lot to improve”
2 of 5 bubbles Reviewed May 29, 2013

It's very well located, right in the middle of Santiago with good accommodations, despite of kind of old. It needs a better trained person to attend the guests at the arrival.
I had paid for the parking in advance but when we reach the hotel, it was no reception and just a door's-man of the building who have our reservations and key to enter the room. He said very roughly that we doesn't had parking, despite of my booking reservation saying otherwise and we had to find a public parking in the middle of an unknown big city (for us) to park the car. It was very stressful, and we had to walk three blocks with all our luggage (there is not a single place to park in front of the building, even for a moment).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Fernando D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, Manager at Chileapart.com, responded to this review, May 31, 2013
Hello Mr Fernando

We have read your valuable opinnion and we are really disappointed about that.
If you have not noticed before, the personnel at the first floor is security people from the building, they do not work for Chileapart. We know your experience was not good about parking, but please consider the purpose of this surveys is to evaluate your experience with the hotel, not with other providers or people.
Kindly let us know if is possible for you to reconsider your punctuation based on our services (our personnel, our attention in the office, our apartments, the cleaning, the location, etc.). That would be more fair and objective.
Please feel free to book with us in your next stay and to obtain a very good discount as a compensation.

Warmest regards.
Herman Quezada
Chileapart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

460 reviews from our community

Traveler rating
    204
    183
    45
    14
    14
See reviews for
104
206
30
31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Plymouth
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

A great apartment n the centre of the city, perfect for all the sites. We walked everywhere from here. Fully equipped kitchen and a supermarket next door was great. You are in a block with residents which is fine. There is a laundry on site and great views from the roof terrace.

Room Tip: Go as high as you can and ask for street views rather than internal views.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pau995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, Manager at Chileapart.com, responded to this review, May 31, 2013
Hello friends of Plymouth !
We want to thank you also for your review. And we would be very pleased to receive you in ypur next visit to Santiago. Please feel free to tell your friends or family to booki with us and to get always a good promotion.

Kindest regards
Herman Quezada
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 5, 2013

Friendly and helpful staff made our stay at the central and accessible Chileapart the ideal way to pass a few days in Santiago, We stayed twice, once when we arrived then for a few days in the middle of our trip.

The apartments we stayed in were pretty much perfect: a large double bed with an ensuite bathroom, a decent kitchen and living area with full length windows. One room had a wee balcony. You can't choose your neighbours but we didn't hear a peep on any of our six nights.

If you're lucky enough to deal with Luis on your stay, he's a treasure. Nothing was too much trouble and he's as friendly as anyone you'll meet.

breakfast and a decent coffee are just a 2 minute walk from the front door, and there's a supermarket right next door.

Apartments are in secured residential blocks. Make sure you have your passport ready to show security on arrival. They'll phone the office and someone will come down and collect you.

Room Tip: the higher the better for views and to reduce any traffic noise, which wasn't noticeable anyway
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank diggums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, General Manager at Chileapart.com, responded to this review, May 14, 2013
Hello friends,
We are very pleased with your comments. Yes our staff is pleasant and they enjoy their work, it is part of our idea of service !.

Have a very nice day

Warm regards
Herman Quezada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
186 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

We found out about this place through word of mouth. I recommended it to my son who travelled to Santiago last December, and he liked it, thus, we booked it too on-line and by phone. Centrally located , we could walk everywhere, lots of cafés & restaurants in the Bellas Artes area.
The apt we got was very small, but, it had everything we needed.
Very efficient staff, we had booked a transfer from the airport with them & Marco was right there waiting for us.
We had to wait until 2 p.m. to check in, it was noon, so,we dropped off our luggage and went for a bite to eat.
The building is big & solid, with good security at the main entrance & wheelchair access.
They offer cleaning services, laundry & internet.
WI-FI is free, laundry service is reasonable priced & fast. Same day service.
They jump to serve you. I had a problem setting the safe & Luis came right away to help me.
The door to the apt. is keyless, it opens by pressing a code and it locks behind you.
A very good alternative to the more expensive hotels.
There is a big supermarket next door, where we bought supplies to cook mainly breakfast in the small kitchen.
Because we booked the place for two separate stays, they gave us a 10% discount as a repeat costumer.
Very clean place, they pride themselves offering you a spotless place.
Next time we visit Santiago, we'll definitely stay here again. Thank you Herman, Lya, Luis, Claudia, Marco & Gustavo. Til next time..

Room Tip: Away from main street (Merced), as the night traffic gets quite loud.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Nonnita02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 23, 2013

Ideally located in the city center, but the rooms located on the street side are quite noisy. Rooms are not conditionned.
No beakfast service, so you have to walk two blocks to find a breakfast!
Warm welcome.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Jean-luc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, General Manager at Chileapart.com, responded to this review, May 7, 2013
Hello Mr Jean Luc
We appreciate your comments. Please note our published service does not include breakfast. Nevertheless, you can find cafes and restaurants just 20 mts away from the building.
We have air conditioned departments, as published (Loft apartments) for an additional fee of USD20/day, very reasonable.

Looking forward to receive you in the next stay.

Warm regards
Herman Quezada
Chileapart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 11, 2013 via mobile

This was my last stop in my South American trip so rather than another hostel we decided to upgrade - and an upgrade it was. For marginally more than what we had paid for private rooms in hostels through Brazil and Argentina, the apartment is on par with many hotels (if not better) but without the hotel feel. The facilities were excellent, cable TV, good wifi, very modern and comfortable, a little balcony - all good.

I saw someone made a comment that it's not one building which is the establishment - correct. It is a series of apartments in a large complex but there is an office with staff so hard to see any real difference other than not being able to get room service or other services you might get at a hotel.

So, my last stop and my far the best place I stayed.

I strongly recommend Chileapart.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gringo009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, Manager at Chileapart.com, responded to this review, April 17, 2013
Hello Mr "Gringo"
Thanks for the comment, and for your stay, We really appreciate your words because you are a experienced traveller. Comparing with others is a very useful way for other travelers.

Have a nice weekend

Herman Quezada
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

Stayed in ChileApart for 3 nights; great accomodations, great value. Convenient neighbourhood, felt safe, everything super close by. Could arrange a taxi to the airport with the apartment's security which was convenient since I was leaving at 2am.
Check-in office is a bit hard to find as it's not marked at the entrance, but have all your reservation documents ready and you'll be fine.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mikela155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chileapart, Manager at Chileapart.com, responded to this review, April 17, 2013
Hello Mikela
Thanks for your words. Yes, the idea is to feel safe, comfortable and paying a economical rate.

Saludos
Herman Quezada
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santiago hotels
Santa Lucia
Andes Hostel
Andes Hostel
#90 of 197 in Santiago
4.0 of 5 bubbles 584 reviews
Santa Lucia
Lastarria 43/61
Lastarria 43/61
#15 of 197 in Santiago
4.5 of 5 bubbles 298 reviews
Show Prices
Show Prices
Show Prices
RQ Santiago
#47 of 197 in Santiago
4.0 of 5 bubbles 387 reviews
Providencia
Ibis Santiago Providencia
Ibis Santiago Providencia
#65 of 197 in Santiago
4.0 of 5 bubbles 3,833 reviews
Luna Suite Apart Hotel
#183 of 197 in Santiago
3.5 of 5 bubbles 57 reviews
Show Prices
Show Prices
Show Prices

Been to Chileapart.com? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chileapart.com

Property: Chileapart.com
Address: Merced 562, 819-A, Santiago 8320148, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 197 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chileapart.com 3*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Chileapart.com reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing