Rooms and hotel looked very nice from the pictures but the rooms and especially the services did not meet the expectation (and the price we were charged!).
Rooms were big enough but toilets were very old and uncomfortable, moreover they forgot to clean one up of them the first day we arrived (it was a mess). The staff was very nice but not able to meet any request. Orders needed to be taken twice or even three times. They were keeping the few available lifts (3 lifts for ca. 20/30 floors...) busy all the time for them. Once I even found one of the lift filled with garbage!
In the end, I have to say it was a very bad experience. I was there for business but I would not considre going back to gen because of both prices and quality of service.
- Official Description (provided by the hotel):
- GEN ROOMS is the best option for guests who are looking for a great location, price and quality. We are located 15 minutes walking from Plaza de Armas, 4 blocks from Santa Isabel Metro station; our privileged location allows to visit Ski Centers , Go to the coast and vineyards in a very easy way. GEN ROOMS offers you the comfort and quality of hotel rooms and furnished apartments with breakfast included, terraces, quinchos (barbecue Areas), two panoramic swimming pools, an equipped gym and cafeteria. These facilities are located on the 25th floor which has a beautiful panoramic view of the city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Travelocity, Hotels.com, Hotwire, Orbitz, TripOnline SA, Cheap Tickets, Cancelon and HotelQuickly so you can book your Gen Rooms reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.