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“A very nice property that could be brilliant” 5 of 5 bubbles
Review of W Santiago

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W Santiago
Ranked #39 of 197 Hotels in Santiago
Certificate of Excellence
London
Level Contributor
90 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“A very nice property that could be brilliant”
5 of 5 bubbles Reviewed July 11, 2013

Very professional, friendly and smooth service at reception.

Nice rooms, but poor noise insulation from the corridor and not too clean bathroom. Very good bath products and bed. Very good TV and room layout. Stylish, but needs better lighting.

The bar and restaurant are excellent - delicious food, very good martinis and a relaxed atmosphere with a bit of 'see and be seen'.
Extremely good gym offering everything one wants (except for a TRX).

Excellent breakfast. Despite living in Switzerland, I had my best Bircher Muesli here!

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Critical_Mind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello Critical_Mind

Thank you so much for your comments concerning your experience at W Santiago.

We appreciate greatly every single detailed you have pointed out. We have shared your comments with the rest of the W Team. Your comments are very important to us and we will take them into consideration.

Hope to see you soon at W Santiago

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Miami Beach, Florida
2 reviews
5 of 5 bubbles Reviewed July 9, 2013

Had a great stay at the W Santiago at the end of May. Everyone was extremely friendly and bent over backwards to make our stay great. The concierge (Magdalena?) was amazing and helped us book a great tour into the Andes Mountains. I would return here in a heartbeat and definitely stay at the W. The Asian/Sushi restaurant was one of the best meals I've had all year.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NikolaiU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello NikolaiU

Thank you so much for your comments. We are very happy to know you enjoyed your time at W Santiago. We have shared your comments with the rest of the W Santiago Team.

We hope to see you soon for another W Santiago Experience.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed July 8, 2013

Firstly, this is not a bad hotel by any means, but I have to say for the price (and relative to what you would expect from the W Hotel chain) it is sub-par.

As other reviewers have commented, the rooms are dark and the fit-out of the rooms are sub-standard (noticed cracks here and there). Again the rooms are by no means shabby but not what you'd expect for the price.

The service was also a bit sporadic - we went to the wrong counter (thinking it was the concierge counter) and the two staff there just kept on talking amongst themselves and ignored us until we grabbed their attention. However, this is not to say that other staff were not attentive.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Angelo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello 14andrewc

We thank you greatly for taking your time to write your comments concerning your experience at W Santiago. We are very sorry for the inconveniences you have mentioned it surely does not reflect the kind of service we are used to give at W Santiago. I have shared your comments with the rest of the W Santiago Team in order to work on these points to never occur again.

Once again I thank you for your commenst, which will surely help us.

Hope to see you soon

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed July 5, 2013

We recently stayed 3 nights at the W Hotel in Santiago. The rooms are ok, but it is too dark in this hotel. I asked for a lamp and was brought a little spot light lamp that would not stay together and it got really hot. The beds were pretty comfy. The shower is open to the bedroom area so you can see right in. There was also a lot of mildew in the grout of the shower. That is a turn off for me as far as hotels go. This hotel looks like it could already use some updating. It is in a pretty good area. The lobby bar was pretty cool, but it was very difficult to get waited on. The rooftop bar was closed for renovations. That was a drag as well. I would stay somewhere else if I ever return to Santiago. This did not live up to the W standards in my opinion. What a shame. Could be a really neat hotel.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 2sunnybeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 17, 2013
Hello 2SunnyBeaches

Greetings from W Santiago!

Along with my greetings I would like to apologize for the inconveniences caused during your experience with us.

I have shared your comments with the team here in W Santiago and have taken immediate action so that these issues that you experienced won’t occur again in the future. Also, my apologies if our team was not able to solve your situation when your informed us about the inconveniences.

I would like to take this opportunity to thank you for taking your time to write your comments about your experience in W Santiago; it will for sure help us improve the quality of our product.


Warmest Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed June 24, 2013 via mobile

The hotel is Cool and modern as most W. For dinner at Osaka in The hotel you sHould book in advance. The best Gym ever! If you get a chance take the Zumba class you just walk in so much fun! Also go to the hotel bar dance club. Breakfast also very good. Location is the beat

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Martina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 3, 2013
Hello Tatimagic

Greetings from W Santiago!

I want to first start by thanking you for taking your time to write about your stay at our property.

We are very happy to know that you enjoyed your time with the hotel services and facilities.

We hope to see you again for another W Santiago experience.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Resume: most modern hotel, great design, excelent service and the most amazing views! We got an upgrade to a Wonderful room with terrace amd the most amazing view of the mountains. We had a great stay and really enjoyed the fantastic service offered by each of the staff! Go and visit the W, you will NOT regret it! Thank you, guys!

Room Tip: Choose a room with terrace to enjoy the breathtaking view!
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Loooovestravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 3, 2013
Hello Loooovestravelling

We want to thank you greatly for taking your time to share your experience at W Santiago.

We are very happy to know that you had such a wonderful time with us and were able to experience the whole W Santiago experience.

Hope to see you again soon

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

Great location in Santiago with some of the finest restaurants in town. Rooms are large, very comfortable and clean - could improve a bit the lighting. Beware if you are in a lower floor - you may get the noise from the happening Terrace.
Staff at lounge can be chilly, but that's a minor hiccup in this excellent hotel.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RodolfoLara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, June 24, 2013
Hello Mr. Lara

Thank you so much for taking your time to write your comments, it´s truly appreciated.

We take very much into consideration your feedback which will surely help us imporve the quality of our product.

I have shared your comments with the rest of the W Team in order to take action based on the points you mentioned.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Santiago

Property: W Santiago
Address: Isidora Goyenechea 3000, Santiago 8420505, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Santiago
#22 Luxury Hotel in Santiago
#29 Family Hotel in Santiago
#42 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — W Santiago 5*
Official Description (provided by the hotel):
W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more   less 
Reservation Options:
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Also Known As:
w Santiago Hotel Santiago

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