Reading the other Tripadvisor posts about the W Santiago, I was curious how the service would be. However, after 5 nights at the hotel, I have nothing but great things to say from the service I received.
I booked a standard room using SPG Cash & Points. I'm not sure if we were upgraded to an enhanced room, but it had massive ceilings and we faced the Andes mountains on the 10th floor. We had no complaint with our room.
We used the concierge and room service quite a bit as well. In every instance, they were professional, spoke fluent English (without accents) and treated us like VIPs. We had the concierge book us a rental car for 1 day to drive out to Isla Negra/Vina and they took care of it, including having the rental car be delivered and picked up at the W Hotel. When I returned the car, I didn't have to wait for the rental company, I just gave my keys to the W concierge and they took care of it.
We didn't dine in any of the restaurants so I cannot comment on the wait staff, but our room service was always on time, service with a smile. Additionally, our housekeeping was excellent each of the 5 days. We tipped 1000 Chilean pesos ($2 USD) each day, so perhaps it made a difference o rmaybe not.
Check in and check out were very professionally handled. I was welcomed as a SPG Gold and offered my amenities (free wifi and late checkout) without having to remind/ask them. At checkout, they explained that paying with my credit card in full avoided the VAT tax that Chilean residents have to pay. Saved me quite a bit for my 5 night stay.
The one negative with the W was the quality of the lunch/dinner food. The pool menu was the same as the room service menu, so one day at the pool, we ordered a hamburger and a dozen oysters for lunch. The burger was quite horrible and the oysters were clearly the frozen kind.
The breakfasts were great though. We ordered the omlette and the french toast a few times.
When we come back to Santiago, we'll be sure to stay at the W again.
- Official Description (provided by the hotel):
- W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more less
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- Also Known As:
- w Santiago Hotel Santiago