I love the feeling of the W but unfortunately ... outside the room! I have stayed several times at the hotel over the past 2 years and whatever the room type, the problem is always the same. Very little light in the room and - a lot worse - in the bathroom too. No way to know whether you are well shaven and, for the ladies, how the make up looks like! I have complained several times about this issue in the past but they just do not care! A real pity as the problem could be solved easily without affecting the overall feeling in the room. There is also no steam extractor in the shower and as a result the bathroom quickly fills with steam and humidity. A pity as the shower is nice and spacious and one would love to stay longer.
The rooms ending in .18 (718, 818, etc.) can be noisy as they are located by the elevators and people talking while waiting for the elevator can clearly be heard in the room. Heavier doors would probably have fixed this issue.
On the positive side the rooms are rather large and clean and the bed sheets are a real pleasure. The rooms are well equipped, all with ironing table and iron as well as with ipod/iphone deck.
Wi-Fi is good and fast, no problem. The restaurants are good too and breakfast is excellent if you manage to get a table (the last two times I had to queue for over 15 minutes to get a table).
Overall the feeling that the W Santiago could be a great place if more attention were paid to details and customer needs.
- Official Description (provided by the hotel):
- W Santiago reinvents style and sophistication, becoming an icon for fashion in the city. Our hotel in Santiago, Chili offers WET(R) (swimming pool) with a panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. Enjoy our ideal location near the Mapocho River, charming Barrio Paris-Londres and verdant Parque Forestal. ... more less
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- Also Known As:
- w Santiago Hotel Santiago