I have spent 3 nights at this hotel in may/2012 to celebrate my birthday with my husband and 9 years old son. We used a special promotion for Latin American residents, and it really worth it.
The hotel is very beautiful, well decorated and clean. Our room was at the 10º floor, silent and spacious, plenty of towels and nice amenities. We really enjoyed the breakfast, included at our rate.
The pool on the roof is not heated, it was unpleasantly cold for me, but my son enjoyed it, they have a bar there with several cocktails and complimentary flavored water and a wonderful view.
Their restaurants are excellent, but it is always necessary reservation for them.
The only downside is the staff: although they are very polite and helpful, they are very young and might need more training. We asked for a bed for my son before our arrival by e-mail, what was assured, but they did not put it even after our several calls, we gave up to avoid hassles and my son slept on the couch every night, which was enough for a child, but it would not be for an adult.
All in all for us was an excellent stay due to that promotion, but if you will pay the full rate do not expect the Ritz standards.
- Official Description (provided by the hotel):
- W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more less
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- Also Known As:
- w Santiago Hotel Santiago