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Traveler rating
347
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14 - 19 of 435 reviews
Reviewed January 13, 2020

Great hotel in a nice spot. Very convenient to restaurants! Staff was exceptional. Room was spotless, walkable to where we wanted to be. We spent an extra day in Santiago after our trip to Patagonia to avoid any flight connection hassles and it was well worth it to stay here.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank cj0nes104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2020

Great Hotel Guest hosting! The front desk people were very attentive to suit my needs.

For a gym rat as myself, the 17th floor was inspiring to do my regular workouts. The rooftop also hosted a new years celebration; which was new and different for me.

Excellent location; despite all the political and social unrest, i felt 100% safe to walk around the city and it's tourist locations.

It's a place I'd come back if i were to visit Chile once again.

Room tip: Keep up the Nespresso
Date of stay: January 2020
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank bzglobletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2020

We chose this hotel to spend New Year after our return from Antarctica and we were impressed with the service overall, and especially the New Year’s Eve party (which one had to pay for naturally). Nice safe area to walk to various excellent restaurants and convenient for the metro to get to other parts of Santiago

Room tip: Ask for a high level corner room. You get excellent views in two directions.
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank stanurbaniak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2020

This is a very clean, comfortable and modern property located in the upscale Las Condes neighborhood. Easy, safe walk to restaurants, huge shopping mall, golf, sights, etc. The lounge facilities, bar and restaurant are very comfortable and arranged in a way that allows for privacy for groups and a variety of spaces to interact. It is exceptionally clean, and the rooftop pool & gym facilities were a bonus. The most memorable part of our stay was the staff. Their English was excellent. From the moment we arrived, we felt safe, secure and very welcome. Nicholas and his colleagues at the reception were extremely friendly and helpful with getting us settled. The bellman was readily available, efficient and accommodating. The concierge staff were enthusiastic and made sure we had all the information we needed to see highlights of the city on foot. We ate in the restaurant and both meals were delicious. The service was exceptional - Byron brought a little “surprise” from the chef that was delicious as we waited for our main. Room was very clean and comfortable, and they brought extra pillows and towels right away when we requested. Amazing WiFi, TV options and Nespresso coffee/water included. We will definitely choose this hotel again and highly recommended it.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank bethtarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2020

Very new and central, best hotel I've ever stayed in in Santiago (most hotels in Santiago are old and tired and in need of a refresh). Service is top notch and of international standard (rare for South America). Concierge help to chase up lost luggage from airline, I was very appreciative.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank rameez2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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