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“Very good value, lack of customer service ”
Review of RQ Santiago

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RQ Santiago
Ranked #46 of 196 Hotels in Santiago
Certificate of Excellence
Melbourne, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very good value, lack of customer service ”
Reviewed February 27, 2014 via mobile

I would recommend this hotel.

It isn't the grandest breakfast but has everything you need: cereal, eggs, toast, fruit, yoghurt etc etc

The room was very nice and comfortable with a well equipped kitchenette. Wifi is good too. We were put on the top floor and had quite spectacular views.

It is a 5 minute walk from the downtown area. It also sits on a subway station and supermarket.

Only issue was the girls at reception spoke no English. They weren't always in the most helpful moods either.

Stayed February 2014, traveled as a couple
Helpful?
Thank TF91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Stourbridge, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 27, 2014

Not possibly the grandest of Hotels, but for a short stay very practicable. The facilities were in place if you wished to self cater with a supermarket 5 minutes away. The Palace and other city sights were within walking distance also the tourist bus stop close by. Staff spoke a little english, really tried to converse (unlike us British !!) with the language difference. We stay bed and breakfast this was Buffet Style with plenty to choose from but not cooked, apart from scrambled egg.It situated in Downtown Santigo but we found this very interesting rather than with the other larger hotels( i.e. Intercontinetal, Holiday Inn and Sheraton.) Please don't expect any comparision to thoses Hotels !!! but generally overall good

Room Tip: If you require self catering ask for facililies as not all rooms have kitchenettes
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sally b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed December 1, 2013

I stayed in three of their location and review each one separately, but each one is practical and suits the purpose of short business overnight (one or two days). The Alameda place offers refreshed and modern large rooms with kitchenette and a nice view over the city if you are in the upper floors. The hotel is generally full and you better book in advance. Morning breakfast is typical of medium class hotel buffet in Chile and you may have to request some items that have gone too fast. Rooms are clean, personnel is nice and helpful.
Very convenient location: central Santiago and a footstep from the Metro "La Moneda".

Room Tip: For the best view, request the upper floors
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caturiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 8, 2013

LAN canceled our connection flight from RIO so they selected and paid for the rooms. We each had our own rooms....it's like a mini apartment In downtown Santiago. Not a horrible choice....the kitchen and bathroom ( although tiny) seemed to be new, carpet and sofa needs updated. My room was on the end so I had a panoramic view of the city.
The hotel seems to be at the top of an office building so the checkin area is very small.
We arrived late and either the don't have room service or it was closed and the front desk clerk as well as our guide advised us not to venture out that late alone.
Breakfast was feasible......we were only there over night.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen-jer75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 3, 2013 via mobile

The Bathroom is too tiny and the breakfast does not have many options. But the worst happen when we were doing the check out! An stranger came in to the lobby and stayed there like any other client. Then quietly he took my mothers purse and leaves. Hopefully I could see when he left the hotel and I ran after him and there was a car waiting for the him! Luckly I was faster than him and he dropped the purse before he got in the car! To get even worse, the recepcionist didnt call the police or the Carabineiros (how they call there)! He stayed still! In my opinion, this happend because the windows of the lobby are all clear so any person from outside can see what is happening inside there. The recepcionis could at least help us!! I really enjoyed Santiago the 10 days that I spent there but the last day was terrible! I still want to visit that city again, but this hotel... NEVER!!!

Helpful?
1 Thank Leonardo T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 2, 2012

We had originally booked to stay at RQ Central Suites around the corner from RQ Santiago Suites but when we arrived at RQ Central Suites the room allocated was not suitable for our requirements. We were a party of 3 single adults and the room given to us had 2 single beds and a small pull out sofabed in the lounge area, more suitable for a child. When we spoke to hotel reception they put us straight in touch with the hotel manager. We think they had just misunderstood our requirements when we booked however the manager was very nice about it and offered us a triple room with 3 single beds at the RQ Central Suites instead. The hotel manager and his colleague made all the arrangements for us and even walked us round to the other hotel and did everything they could to make sure we were happy. We were very impressed with the service they gave us.
The RQ Central Suites is a nice clean hotel with modern spacious well equipped rooms. Located in the business district it is busy during the day but fairly quiet at night although it didn't feel unsafe in any way. The nearest metro station is almost right outside the hotel and there is a small underground shopping mall with a supermarket and a few take away places. The reception team were very helpful, giving us advice, directions and booking taxis for us when we needed them. The buffet style breakfast was good with a choice of cereals, fruit, pastries and juices. Overall it is a good hotel in a good location.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahEBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 1, 2012

My first time in this hotel. We´ve stayed 5 nights in 3 people (myself, me wife and my daugther). This is not a hotel, but a kind of apartment with a complete kitchen and 2 bedrooms with a hotel services. The best for us was the location, we could go everywhere by walk/subway. The breakfast was served at rooms (there is no other alternative), the breakfast quality was fine. When you need book rooms form more than 2 people, this is the real good alternative

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mauricio f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about RQ Santiago

Property: RQ Santiago
Address: Alameda 1449 Local 11 | Moneda, Santiago 00000, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#5 Best Value Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3 star — RQ Santiago 3*
Number of rooms: 54
Official Description (provided by the hotel):
In central Santiago, only 300 ft from La Moneda Metro Station, RQ Santiago offers self-catering rooms and breakfast. There is a rooftop swimming pool with panoramic views.Rooms at RQ Santiago feature separate dining areas and kitchens equipped with microwaves and minibars. Large windows provide them with brightness and nice city views.Breakfast is served in the apartments.The 24-hour front desk can help guests rent a car or book excursions. Plaza de Armas is one mile away. RQ Santiago Suites is 14 miles from Comodoro Arturo Merino Benitez Airport. ... more   less 
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Also Known As:
Rq Santiago Hotel Santiago

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