This is my first review on trip advisor. After years of reading and benefiting from others reviews, I finally had to get an account and submit a review. What prompted all of this action was the the horrible experience I had at this hotel on the last night of our honeymoon. We'd booked a room at the Hillside through the internet (Expedia) and arrived late in the evening to check in. We were suppose to stay here on the last night of our 4 week honeymoon. Up until we made the unfortunate decision of booking the Hillside, we were having a lovely vacation.
We had some difficulty getting to hotel as it is quite far from the "main" area of Los Condes and as such our taxi driver was unfamilar with its location. It didn't help that no one picked up their 24 hour phone to give directions. Eventually we arrived at the locked gates of the hotel, where we were met my the doorman who politely told us that there was no rooms available. After some back and forth he telephoned the night clerk at the hotel who again told us that there was no room for us. We were very suprised given the confirmation number we had and the fact that we had already provided our credit card. After a few minutes of speaking on the phone we were told that the manager Jorge would not be available till tommorow and everntally were hung up on. Fortunatley we had a very sympathetic taxi-driver who drove us around and eventually found us a room. I guess something was going on in Santiago that night and rather than give us the room we had reserved, the Hillside decided it would be more profitable to give it away. We tried to get in touch with the hotel the next day and again were told the manager was "unavailable".
This hotel may be beautiful and have desirable amenities, however given the complete lack of customer service we experienced, I would recommend that you pass on the Hillside and save yourself the trouble of driving around the city for half the night as we did.
- Official Description (provided by the hotel):
- Gorgeous boutique hotel and abode, partly built by Chilean national sculptor/artist "Francisco Gazitua," located on 7 green, wildlife filled, walled guard gated acres of Andes Mountains Hillside, on one of the most prestigious and exclusive neighborhoods of Santiago. Fantastic views of the Andes, Mapocho River, Cerro Pochoco Observatory and the entire Valley of Santiago. Up nearly 1500 feet of elevation near San Enrique Square in Lo Barnechea and Las Condes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Hotwire and TripOnline SA so you can book your Santiago Hillside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.