This one-of-a-kind hostel is located on a cool neighborhood. It's a huge old mansion with a lot of rooms and it offers the maximum of interaction among the guests setting parties, tours and all. We stayed in a double private room with bathroom (#9) and everything was really nice and quiet :) (the parties are usually held on the huge backyard where the pool (not necessarily cleaned) and the bars are located.
The staff was 'ok' -- nothing outstanding, but also nothing too friendly as they claim to be.
I'd say that the managers should work a little bit more on the staff training, e-mails, calls. It seems to be a little loose. Though everything worked, such as the transfer from the airport for example, I never received a confirmation, so when I've got to the airport, I had already booked another cab to take us to the hostel because I try to schedule the hostel transfer and never received an e-mail back; the surprise was to see a lady holding a piece of paper with my name written on it at the exit gate at the airport.
I had to call the hostel three times to confirm my reservation because THEY DON'T ANSWER E-MAILS -- this happened in October -- no excuse for the lack of communication.
I highly recommend it anyhow, I made a lot of friends, slept well and had hot water at all times... just, could've been less worried about some stupid issues that could have beee solved with some more attention from the owners.
- Official Description (provided by the hotel):
- In the heart of Barrio Brasil and a few steps from the subway, La Casa Roja hostel invites you to enjoy our swimming pool, big gardens and terraces, and more than 1.400 Square meters for relaxing and having fun. Anyway, at front desk we have always nice people willing to make your experience in Santiago and Chile sweeter!!! ... more less
- Reservation Options:
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- Also Known As:
- La Casa Roja Hotel Santiago