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“Perfect lake district hotel”
Review of Hotel Puelche

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Hotel Puelche
Ranked #10 of 27 Hotels in Puerto Varas
Certificate of Excellence
Level Contributor
194 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Perfect lake district hotel”
Reviewed June 3, 2014

We choose to stay in this hotel for 4 nights as part of our honeymoon trip around Chile and we were not disappointed. It is a beautiful "lodge" style hotel on Lake/Lago llanquihue with great views across the lake and (when it's not completely overcast and foggy!) of Volcano Osorno. Truly beautiful and the most perfect setting. Rooms are large with nice big beds, nice bathrooms (with a powerful hot shower as well as a bath!) and a brilliant view. The hotel also offers turn down service (which includes a chocolate - always a bonus!) and there are always tea and coffee making facilities in the lovely communal areas. Staff were friendly, hotel was absolutely spotless and ideally located - with views but also a short, 10minute walk (along the lake) into town.

My only minor criticism would be breakfast which was a bit disappointing - limited options, all cold, except the toaster and luckily we were quite happy with toast and jam and tea (the coffee was awful!)

Overall though we were absolutely delighted with this hotel which has a "boutique" feel and was also within walking distance of our favourite restaurant - Mercado 605 and Hotel Los Cumbres which also had a lovely bar area and restaurant.

Would definitely recommend. Enjoy!

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Siempredviaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2014

A friend and I stayed at Hotel Puelche for five days in March/April 2014. The staff was delightful and very helpful in arranging tours, giving directions and even returning our rental car. The breakfasts were delicious and a variety of selection. The hotel is in a great location..just far away from the city center to be quiet but close enough for a nice walk by the lake. Our room was very comfortable and there is even a turn down in the evening with chocolate on the pillow!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, Guest Relations Manager at Hotel Puelche, responded to this review, May 31, 2014
Dear July.

Thank you very much for your opinion, it's great for us to know that you enjoyed your stay at our hotel.
We allways try to give the best service to our guests.

Kindest Regards

Veronica Rosa
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
355 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed April 6, 2014

On the picture above we were in the room at the top on the left. The lift only goes to the floor below so you have to climb the last flight of stairs. We thought they were sticking us in an attic at first but one look at the room made us so pleased we had been given this 'attic'. The view was breathtaking as one of the windows looked onto the beautiful Osorno volcano and the front window over to other snowcapped mountains in the distance.

We had a lot of space which included a huge bed and a table and chairs to admire the view. There was plenty of storage space and the bathroom was roomy and well equipped.

Breakfast had the best juice we have ever had - it seemed just pureed fresh fruit with nothing added. The cake was also the best we have eaten. This is a lovely area for cakes! The breakfast choice isn't large but is very nicely done.

All the staff we encountered were pleasant and helpful. The makings for tea and coffee are on each floor but we couldn't figure out where to get the hot water from so we didn't use the facility. Being so far up in the hotel we only heard dogs in the distance sometimes and slept very well.

We found there were three different ways to walk into town but found the quickest was to go down the side of the Cumbres hotel and onto the footpath which takes you to the lakeside part of town.

The lounge area was being worked on while we were there and was very stylish when finished.

We were very happy we stayed here. Please clean the windows outside though as this does make the hotel look less inviting and may make visitors think it isn't a clean place when it is spotless!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flowerlady64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, Public Relations Manager at Hotel Puelche, responded to this review, April 30, 2014
Thank you very much for you opinion, it's important for us to know that you had a great time at the hotel. We always try to give the best service to our guests improving every day with our comments.
Thank you very much

Verónica Rosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 12, 2014

Good location opposite the lake and it is good exercise to walk the 1km into the main town. Room was quite large and well equipped and tea/coffee - making facilities are available on each floor. Staff very friendly. The newly vamped restaurant had just been opened when I was there and the service and food were both excellent.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, Public Relations Manager at Hotel Puelche, responded to this review, April 1, 2014
Dear Mr. Terry T
Thank you very much for your time and opinion. It is very important for us to know about our guest's experience because your opinions allow us to improve our service every day.

Kindest Regrads from Puerto Varas

Verónica Rosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
197 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed February 22, 2014 via mobile

The staff at the hotel was superb. They were always available and helpful. Breakfast was adequate with very pleasant staff. Our room was clean but the bathroom had peeling paint and a barely functioning toilet. It was very noisy at night. Dogs barking one night (which is not a fault of the hotel) and noise from a party the next night. I don't know where the party was located but it was loud. It was an easy walk to dinners and town.

Stayed February 2014, traveled as a couple
Helpful?
Thank LNM1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 26, 2014

We just returned from a great vacation in Puerto Varas where we stayed at Hotel Puelche. We were there for 10 days. This was a great choice and we had a fantastic experience. It is a cute little hotel with very comfortable facilities, and with lots of attention to the details. They just inaugurated a new restaurant in the hotel and the food and service there were top notch. The location is just perfect. However, what we appreciated the most was how helpful and nice was everyone in the staff. We will definetely come back soon!!!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Illary Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, Public Relations Manager at Hotel Puelche, responded to this review, April 1, 2014
Dear Mrs. Illary, thank you for your time and opinions. It is great to know that you had a great experience during your stay in our hotel. It is important for us to give a great service and experience to each guest staying with us.
We will be waitng for you during your next visit to the south of the country.

Kind Regards

Veronica Rosa
Administradora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, NC
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed January 21, 2014

This hotel was a good choice for Puerto Varas even though it was about 1 km outside of town. But that gave us the opportunity to get a bit of exercise before and after dinners with a reasonably nice walk into town along the waterfront. The rooms were quite large with comfortable beds and good showers. The hotel staff spoke English and responded to our needs quite nicely. The breakfast was okay, but nothing special. We stayed in this location for three nights, including New Year’s Eve. The town itself is okay, but nothing particularly interesting to be found for tourists from what I could tell. We did have a few excellent meals, but the town generally shuts down in the evenings with little to do.

Stayed December 2013, traveled as a couple
Helpful?
Thank lair12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Puelche

Property: Hotel Puelche
Address: Imperial 695, Puerto Varas 12345, Chile
Location: Chile > Los Lagos Region > Puerto Varas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Varas
#11 Family Hotel in Puerto Varas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Puelche 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
First Boutique Hotel in Puerto Varas. Located at 8 minutes walk form the centre on a residential area, very quiet and peacefull. More than a hotel, your house. ... more   less 
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Also Known As:
Puelche Hotel Puerto Varas

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