The shared dormitory is big, clean and nice, with two bathrooms with hot water, and big lockers. But I didn't really like the rest. The staff is not very friendly nor helpful, nobody smiled and barely answered when we said hello or see you later. The guest kitchen is in the basement, it's cold and not very welcoming, poorly equipped and you have to pay a 4000 CLP deposit in order to get cutlery!! On Saturday night the staff had dinner on the terrace just under our windows and were talking and laughing very loudly until 1am, we couldn't sleep.