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“Not very welcoming”
Review of EllenHaus

EllenHaus
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EllenHaus
Reviewed December 23, 2013

The shared dormitory is big, clean and nice, with two bathrooms with hot water, and big lockers. But I didn't really like the rest. The staff is not very friendly nor helpful, nobody smiled and barely answered when we said hello or see you later. The guest kitchen is in the basement, it's cold and not very welcoming, poorly equipped and you have to pay a 4000 CLP deposit in order to get cutlery!! On Saturday night the staff had dinner on the terrace just under our windows and were talking and laughing very loudly until 1am, we couldn't sleep.

  • Stayed: December 2013, traveled as a couple
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1  Thank S0fiB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 9 of 60 reviews

Reviewed September 24, 2013 via mobile

Compared to other hostels, this is more like a hotel but that is si cheap that looks like a hostel.
It's hard to explain... I felt I was one more passanger. And in hostels I usually feel as if I were a customer (most of the times, even something else).
But this was not the case. I dont remember having seen a single smile in the employees faces.
In any case, beds are fine and place looks pretty clean.

  • Stayed: January 2013
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Thank eltanocuervo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

Bear in mind that this is an establishment with dormitory accommodation and you'll be very satisfied. I got a private room with everything in good working order although things were old. Breakfast was also good. Location is very central. It was good value for money.

You'll love it if you like labyrinths. It has very interesting corridors for playing hide and seek.

  • Stayed: January 2013, traveled solo
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Thank Ling C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

The rooms in this maze of a hotel are of decent size with comfy cushions and nice hot shower. It's not to pricy and a good choice for a private room when backpacking...
The free breakfast includes eggs, marmalade and bread but no fruit.

  • Stayed: January 2013, traveled as a couple
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Thank arnaudvdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2012

This is just to say that one year after my first review of this place my wife and I had occasion to return and once again found it a very congenial place to stay. The breakfasts, which include scrambled eggs, are better than adequate, it seems to me -- a 'continental breakfast' would not include eggs, and few hostels provide eggs, in my experience. We had a double room, with a bathroom en suite, so we were at the top end of what they have to offer in terms of accommodation. It was comfortable and quiet. And you can't beat the location of this place, surely. If you have an option, stay in a room on the front of the building, on the top floor. This would be sunniest and most cheerful.

Room Tip: Top floor, front of the building for perhaps the best of the double rooms ensuite.
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  • Stayed: November 2011, traveled as a couple
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Thank EscapistNever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2012

There are a range of reviews for this place and we fall into the happy to have stayed here camp. We had a double room ensuite and whilst the room was small it was well lit and clean. It had a tv. We chose this hospedaje as it had a kitchen. This was in the basement and a little lacking in natural light but the utensils and facilities were good. The wifi didn't extend to our room but the communal areas were large. The staff were efficient and we never had to wait to be let in. Laundry here costs the same as elsewhere in town. As for breakfast- toast, egg and coffee. Better than Argentina but not memorable.

  • Stayed: December 2011
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1  Thank ChinaRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

It is winter at this time in this region. The hotel has potential due to it's size.
One trip advisor wrote 'breakfasts here are outstanding', but they're restrictive portions that might suit a small child. In my experience, the staff treated customers like peasants, only ensuring heating in the reception of the hotel where they were seated. When asked for heating in other parts of the hotel, they were reluctant to provide heating (oil heaters). Not all rooms have heating, so one is expected to leave the bedroom door open, in the hope that the heat from the distant corridor will help. Or pay double for a room with oil heating. Either way, they just shrugged their shoulders as though wearing many layers and ones coat inside was acceptable, whilst they enjoyed the heat from the oil heater at reception.
Even hot water to keep the cold at bay was restricted.
The main door is always locked and customers are not given a key, so one has to rely on someone at reception to open the main door. This can take a long time, standing in the cold waiting for someone to open the door.
Overall, it was hard to know which was colder, the temperature in the hotel or the staff. Maybe tit is different in summer...who knows.

Room Tip: Stay elsewhere, a hostal would be better
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  • Stayed: September 2011, traveled with friends
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1  Thank SoTrav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EllenHaus

Address: Walker Martinez 239, Puerto Varas, Chile
Location: Chile > Los Lagos Region > Puerto Varas
Hotel Style:
Ranked #55 of 87 Specialty Lodging in Puerto Varas
Number of rooms: 20

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