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“Only for backpackers on really low budgets”
2 of 5 bubbles Review of Casa Margouya

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Casa Margouya
Ranked #13 of 38 Puerto Varas B&B and Inns
La Herradura, Chile
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Only for backpackers on really low budgets”
Reviewed March 2, 2013

I found this place via tripadvisor, thinking that it will take me back to an upgraded version of my backpacking years. I would not go back there. Very noisy place, you can only sleep till 7 Am, when they start preparing breakfast in the common ground area. Breakfast is good though and people are nice but everything else is shared (rooms and baths). I guess you get what you get for that price. Overall I found Puerto Varas, extremely overpriced in relation to the quality of lodging it i offers.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paihuano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    27
    34
    13
    9
    8
See reviews for
7
28
35
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviewed February 19, 2013 via mobile

To be really honest, the place was not clean at all. The bedrooms have dirty sheets, there are dead bugs in the floor and the bathroom is full of hairs, dust and full of tissues, etc. It gives de impression that no one cleans them at all.
When you open de beds to sleep, the sheets are old, with hairs and a bad smell... I think they don't change them between visitors.... its seems there is no hygiene in the place.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PolaMontoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puerto Varas hotels

California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 9, 2013 via mobile

Friendly and helpful staff. However, the quality of your stay will depend completely on the other guests because the walls are paper thin so you hear everything around you, even breathing! I stayed in a single room, and while it was cute and comfortable the noise was too much. It is a very social place, so do not stay here if you want to get to sleep before 1 am, and people come back very drunk from their nights out at 4 or 5 in the morning, ring the doorbell, make noise and will wake you up! All the rooms are organized around a central common room, which is cosy, and serves as a social hub - and apparently as a convenient location for people to have loud sex at 5 am. If you like to party and meet people, this is a good place for you, best for people in their early 20s and under - which is not me!

Stayed February 2013, traveled solo
Helpful?
Thank NYinSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 12, 2012

I spend 2 nights in this hostel and I realy like it. The hostel is in the center and the lake. I slept in a single room, because there was no other bed available and I realy liked it. My room was low ceiling, so I felt a little bit like Snow-white sleeping in a bed of the 7 dwarfs ;-), but I realy liked my room and it was clean. The staff is very friendly and helpful. They speak ceverals languages and the atmosphaer is nice.

The kitchen is very clean and has everything you need for cooking a meal. You can take the hole day coffee and the. The breakfast is very good and varied.

The bathrooms including toilets are big and nice. Unfourtunately there are only two of it. But the other guests know that and respect not the spend hours in the bathroom.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
1 review
Reviewed March 16, 2012

We spent several days in january 2012 in a 6-bed dorm at casa Margouya. The facilities are good, part of the staff very helpful and friendly and the location is quite nice, BUT: In one bed (both upper and lower bed) there were bedbugs and told about this the staff didn't even want to see it and didn't care about it. I had 1 week problems with it.
Additionally, another negative thing that unfortunately determined the stay was the false weight of our laundry. We paid 3 Kilos more which we found out later, having washed all the clothes again.
Nice atmosphere but they should care for their house better and change their laundry service.

Room Tip: Don't take the right bed in the 6-bed dorm on the right side...or ask if they have cleaned it...
See more room tips
  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
margouya, Owner at Casa Margouya, responded to this review, March 19, 2012
Hi
would like to answer at the last review particulary and some olds one.
For the bedbugs , I m really sorry about that , we are working hard on those case , I wasn t here when this happen .I would like to make clear than we are making our best to have a clean and relax hostal , people are working every day to clean it , but with so many backpackers coming from camps, mountains and traveling around the world, some bugs are arriving and are very difficult to destroy. We are working on that , I promiss it.
For that we ask to everyone to help us , by let us know if something is wrong at the moment .
For the smoking area , the problem is fixed because it s a No Smoking hostal know.
For the problem with the receptionist 2 years ago, it s fixed too, because she is not working with us any more.
For the problem with me, Nicolas the owner, I would like to apologize , if I had bad moment o mood at this time...won t happen again .
Our new manager is working with our receptionist to give the best as we can.
So , critical are good , when apropriate , we have to accept them , but I hope too, people have to understand and believe than we are human and we always try to do our best for our clients.
Have a nice journey in Chile and South America
Nicolas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 4, 2011

Smoking in front of the rooms therefor you sleep in the smoke, small noisy rooms for that money no value. Expensive!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wienerin1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 26, 2010

this place could be great but has some downfalls. the place itself is a trendy little spot with high wooden beams and a comfy common area. the kitchen is big and the rooms are comfortable. the breakfasts are great, big variety and very filling. on the down side, the staff is a bit strange, the vibe set is one of over-calmness with trippy indian lounge music and sometimes it feels as if the sheets haven't been cleaned. plus, if you're looking for a quiet night, dorm or not you're unlikely to get one. all the rooms are set around the common area and the walls are far from sound proof.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aaaaahh_ja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Margouya

Property: Casa Margouya
Address: Calle Santa Rosa 318, Puerto Varas, Chile
Location: Chile > Los Lagos Region > Puerto Varas
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Airport Transportation
Hotel Style:
Ranked #13 of 38 B&Bs / Inns in Puerto Varas
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Our backpackers is downtown location , one block from the lake and main square.Second floor in a wooden house , style "spanish auberge", room around the commun room with share bathroom and a full equiped kitchen. We have a very good turism informations and sale outdoor activities.Wi-fi, books exchange,music, books, table games. ... more   less 
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