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“Great service”
Review of Tierra Outdoors

Tierra Outdoors
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Excursion - Bike rental - Car rental- Rafting - Horseback riding - Bike tours - Outdoors & camping Shop
Useful Information: Bathroom facilities
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Great service”
Reviewed July 10, 2014

I recomend it on a 100%. Great service, I rented a car with them, lot of cordiality, they pickme up and leftme at the airport. Next time, happily would take one of the tours that the offer

Visited April 2014
Helpful?
1 Thank JCManns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 reviews from our community

Visitor rating
    44
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    4
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Great services and helpful staff!”
Reviewed May 14, 2014

We got so lucky to be referred to Tierra Outfitters by our host at our B&B for a rental car - everything about our experience with them was awesome. First, Francisco came out to the B&B with the rental car and picked us and drove us to his store to complete the paperwork. He was extremely professional and provided us with a reliable car at a great price - we liked the service so much that we booked the car for an extra few days to explore Chiloe! Francisco provided us with great tips for driving around the lakes district and gave some really awesome recommendations, and made himself available by email and phone if we had questions or problems. Additionally, when we brought the car back Macarena drove us to the airport (at a great price), making for a stress-free trip! Both Francisco and his sister, Macarena, were friendly and helpful, I cannot recommend this place enough!! Skip the big rental companies and go straight to Tierra!

Visited May 2014
Helpful?
4 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
43 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Excellent customer service”
Reviewed April 29, 2014

Having researched the price of rental cars in the Lakes District, we found that Tierra Outdoors was very reasonably priced. Francisco Molina was very responsive to all our e-mail inquiries. When we arrived late at the Puerto Montt airport, his sister Macarena was waiting patiently for us. She drove us directly to our hotel, providing excellent maps and valuable advice. Her hiking recommendations were very appropriate for us. During our 7 days in the Lakes District and Chiloe, the rental car performed flawlessly. When it was time to depart, Macarena accompanied us back to the airport. Her cheerful and knowledgeable attitude helped make our stay down there very relaxing and memorable. Although we enjoyed excellent customer service throughout Southern Chile, our Tierra Outdoors experience was exceptional.

Visited March 2014
Helpful?
1 Thank JuanyPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atalma, Propietario at Tierra Outdoors, responded to this review, May 2, 2014
We appreciate very much your good comment about our service. Hope to see you some other time. a big hug from Tierra Outdoors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Paltz, New York
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Tierra Outdoors was awesome”
Reviewed April 29, 2014

Usually I do not write reviews, mostly because I get home, forget, and then a year goes by, but I felt compelled to write a review for Tierra Outdoors. On arrival to Puerto Varas, we had ample time to take in the area so we found a shop, Tierra Outdoors, in the center of town. The owner, Francisco, was helpful, honest, and had a command of the area, being from Puerto Varas most of his life. He spoke perfect English and we decided to take a private tour of Puerto Varas and Frutillar and the surrounding area. The prices were right and the service was impeccable. Tierra Outdoors paid attention to our every detail. Afterwards, we decided to do a rafting and biking tour. Finally, we made a private transfer to the airport with Tierra Outdoors. The transfer was on time and the vehicle was clean and the price was affordable. All through our trip Tierra Outoors fit us into activities that made sense for us given our age, timing and budget. Francisco even made excellent recommendations on our lodging and restaurants. It really makes for a great vacation when you run into someone who knows the area so much and really has a passion for his customers, and is trustworthy. After our trip I consider Tierra Outdoors not only as a service but as a friend. I would have no hesitation booking with Tierra Outdoors in the future

Thankssss

Visited April 2014
Helpful?
3 Thank flexablepete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atalma, Propietario at Tierra Outdoors, responded to this review, May 2, 2014
Thanks for your good comment about the service. We did our best every time we can. A big hug from tierra Outdoors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
264 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 156 helpful votes
“Professional and helpful”
Reviewed April 4, 2014

We rented a car for a 4 day trip to Chiloe. It was a good car, good price and they gave us some good advice to go with it. We didn't take part in any of their activities but they are very organized and speak excellent English, which is helpful.

Visited February 2014
Helpful?
1 Thank Dean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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