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Reviews (189)
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2 - 7 of 189 reviews
Reviewed May 22, 2015

We were given top floor, lake facing room with a marvelous view. What good fortune! The room was clean and well serviced. The hotel is nearby the town centre, but away from congested areas There are satisfactory amenities and good parking. The cabana area behind the hotel has a play are for children. Staff are helpful but speak little English. Visitors should 'habla poquito...'. The breakfast was a typical hotel buffet. We recommend this hotel and go back again.

Room Tip: get a room facing the lake
  • Stayed: January 2015, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank wymanvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2014

We wanted to visit the lakes district and this hotel was an adequate stopover for doing so. We had two nights here and then a night in Peulla and then back here for one more. The welcome drinks we're were nice and the staff helpful. The rooms are ok and the location good for exploring town. Breakfast and bar good.

Room Tip: Room 312 has a great view and is large, but is very noisy
  • Stayed: September 2014, traveled with friends
    • Cleanliness
    • Service
Thank joanhessidence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

Before making a reservation on the villas at Terrazas del Lago. We stayed there for 3 days, 2 nights on December 2013. The villas did not seemed to be maintained at all. We found burned light bulbs, broken chairs, dusty furniture and dirty kitchen utensils. We brought up the condition to hotel management and were not offered any services or even an apology to change our experience. We later found out that the villas are owned by a private owner who doesn't seem interested in spending any money to upkeep the property. It is really not worth to stay in this run down villas. This was a horrible experience, please consider a different option for lodging.

Puerto Varas, Chile is a wonderful place to visit with great scenery, people, food and many other attractions (Petrohue, Lago Todos Los Santos, Once Alemanas, etc).

  • Stayed: December 2013, traveled with family
    • Sleep Quality
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1  Thank Gaby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013 via mobile

Very good place, breakfast included, free bike, near down town but not in down town.

They offer free but slow internet. Like sun eggs are extra charge. They have had bad electric power but I believe it was an eventual day.

  • Stayed: July 2013
    • Value
    • Location
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1  Thank DCaesar100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this reviewResponded August 6, 2013

Thank you very much for your comment. We will work in the areas for improvement.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

My husband and I had a lakeside suite here, and both the view and the room, itself, were fantastic! I was not expecting an "apartment" but that is really what it was. We had more than enough space to host a cocktail party for my whole travel-group of six! The room finishings (ie windows, heaters, etc) were top quality - which is too often not the case in popular resort hotels. My biggest gripe is that the room I am describing was a lengthy walk on deep gravel to the main lodge... for breakfast, or whatever. It was cold, too! Luggage (thank God) was transported by a four wheeler - but I think they should have had some conveyance for the people staying in their last building! We felt kind of isolated.
The staff could have made all the difference, but they were cold, too. Would I stay there again? Yes. But I might specify only in the suite closest to reception!

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kakesim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrazas_del_Lago, Manager at Hotel y Cabanas Terrazas Del Lago, responded to this reviewResponded August 6, 2013

Thank you very much for your comments. We will see how to improve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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