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“It is the worse it could be”

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New Hotel y Cabanas Puerto Pilar
Ranked #27 of 27 Hotels in Puerto Varas
Santiago
Level Contributor
368 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“It is the worse it could be”
Reviewed May 11, 2011

I arrived at the hotel and they didnt find my reservation. After some time, they found my reservation in a previous date. I had to look for my mail changing de date, to prove that I changed the date and that the mistake was theirs.
After sometime I received my key and went to the lodge, as soon as I entered the bedroom the smell of "mofo" was so overwhelming that I decided to not take my luggage out of the car and headed everybody to the car and went to the city to look for other hotel.
The room was poor, no towel, everything uncleaned, no soap, no matches (and even the hot water needed matches to turn on).
I was lucky to find a good hotel, and I will be sure to say anyone I know to not go to this hotel.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mairamarques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
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Additional Information about New Hotel y Cabanas Puerto Pilar

Property: New Hotel y Cabanas Puerto Pilar
Address: KM 27 Camino a Ensenada | X región, Lago Llanquihue, Puerto Varas, Chile
Location: Chile > Los Lagos Region > Puerto Varas
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #27 of 27 Hotels in Puerto Varas
Number of rooms: 30

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