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“They misled and lied to us”
Review of Turistour

Turistour
Book In Advance
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$59.40*
and up
Full-Day Todos los Santos Lake and Peulla Sightseeing Tour
Reviewed December 23, 2011

We booked on one tour and because there was not enough people they placed us on a totally different tour without telling us. When we arrived on the island they wanted to charge us more money and kept saying that that told us of the change of tour. The guide was terrible and kept lying to us all day. The trip was a rip off we were gone for 11 hours of which 9 hours were spent sitting on a bus. Very very poor value for money, I will never use this tour operator again and recommend others find another tour operator.

2  Thank jimbob5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (143)
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45 - 49 of 143 reviews

Reviewed March 10, 2011

I really wanted to see Lago Todos Los Santos. Turns out that this tour company owns the boat that sails on it. They take you to a stop where they own the only hotel and restaurant and own the rights to take you on their excursions, which are the only ones offered. It is a total racket. The tour guide talks nonstop and half the boat ride is interrupted with an annoying video trying to sell you excursions. You are stuck with absolutely nothing to do but walk around the abysmal grounds for three hours if you don't buy something to do from them. This was the biggest waste of money.

4  Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2010

TurisTour not recommended

When the Penguin tour was not available for bad weather and I had to switch to the Chiloe Island tour, TurisTour gave me an extreamly hard time about refunding the £15 difference between the cost of the tours.

They refused to refund the money to my credit card in the morning when the change was made. (Lots of administration - they said).

Then when I went to the office the following morning the staff was rude to me. Turistour refused to give me a reciept for the refund because they have not made the refund. After speaking to an unempowered ("I'm just following orders," she said) member of staff for 15 minutes she would only print an e-mail between herself and her boss regarding the refund for me.

I still do not know if I will have the refund but TurisTour has ruined two days of my five day holiday to the lakes and volcanoes region of Chile.

Amanda, London, UK

5  Thank LondonEditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago
Google Translation

Thank Eddie1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile
Google Translation

Thank Lorena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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