As part of our honeymoon we stayed here for 2 nights.
The entrance of the hotel was impressive as were the services and decor of the bar and restaurants.
The room also looked good but when the toilet wasnt working things began to seriously go wrong. In person I notified the reception at 930am of the problem. Sadly when we returned from our day trip at 3pm not only had the problem not been resolved but no one had been to review of the problem or make our room up. Over the next 3 hours it got eventually fixed although it required 3 further phone calls. Not the service one would expect from luxury hotel and not the slightest of remorse or an apology.
While we were waiting for this all to be sorted out my wife and I went down to the indoor pool. Although perplexed that it was mandatory for everyone to wear a waterproof head top, we went along with concept for hygiene purposes until we got into the pool, which was absolutely filthy and as a senior dr can tell you this was not an example of good hygiene. Discussion with the pool/health centre staff was not fruitful due to a combination of poor english as well as complete disinterest.
On the whole very disappointing.
- Official Description (provided by the hotel):
- Where the adventure begins Hotel Patagonico was founded in 2009 with the idea of enhancing and strengthening the roots of our country, mixed with the German traditions of the area. It is a unique project that meets the highest international standards of quality and excellence, and is the five star hotel of the region. ... more less
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