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“Beautiful views from your hotel room.” 4 of 5 bubbles
Review of Hotel Cumbres Puerto Varas

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Hotel Cumbres Puerto Varas
Ranked #1 of 28 Hotels in Puerto Varas
Certificate of Excellence
Vancouver BC Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautiful views from your hotel room.”
4 of 5 bubbles Reviewed November 7, 2012

Nice hotel with modern facilities, clean rooms, helpful staff, but poor internet.
It was walking distances to town, and had beautiful views of the lake and volcanoes.
We had a very chatty waitress in the bar, helpful with the menu and happy hour pricing on wine:) Dinner in the diningroom was very nice, food was tasty and pleasing. Chilean wines were delicious.

Room Tip: Ask for room with a balcony and away from the elevator.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ESK57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,476 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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  • English first
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  • Any
English first
Level Contributor
126 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 26, 2012 via mobile

A beautifully appointed modern hotel with spectacular views of the volcanoes (when not in clouds). Room was perfect as was service. Very courteous and helpful. Great for business meetings also. Thoroughly recommended.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank changelingscuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 22, 2012 via mobile

This is a 3+ star hotel in my opinion and not 5 star.wellcoming drink in smoking bar?!.Restaurant average with fair food. Room clean and great bathroom. Service great.
Close to cente of town.will stay there again.

Stayed October 2012
Helpful?
1 Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinturner, Gerente at Hotel Cumbres Puerto Varas, responded to this review, October 29, 2012
Dear Louis,
Thank you very much for your review, we appreciate all feedback as it alows us to keep growing.
You can enjoy your welcome drink in any area of the hotel, not only in the smoking bar. The lobby, Winter Garden and restaurant are also available for all kind of food and beverage service.
Regarding our restaurant, I would appreciate if you could let me know further details regarding your concerns, my email is sbaylis@cumbrespatagonicas.cl.
Kind regards,

Santiago Baylis
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
U.S.
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed October 22, 2012

Don't come here expecting a warm welcome. There is nothing warm or friendly about this hotel.

The front desk person's English was so heavily accented we couldn't understood her and she insisted we show her not just a passport, but our other Chilean-entry documents. We felt as though we were being grilled. Nowhere else in our travels through Chile have we had such an experience.

The receptionist at the spa wouldn't look up from her computer to answer our questions.

We went to the bar to have our welcome glass of Chilean wine and the waitress never came to our table again to see if, after an hour and a half, we might like to order something else.

The room is large, the bathroom is well-lit, but the hotel is basically characterless. You might as well be in a Holiday Inn.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank rizadorojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinturner, Manager at Hotel Cumbres Puerto Varas, responded to this review, October 26, 2012
Dear Rizadorojo,
Thank you very much for your review and I sincerely apologize for the service you received. We are very concerned about the comments you wrote as we make every effort possible to make everyone's experience positively memorable. We have reviewed all the procedures in which we failed to meet your expectations to ensure it does not happen again. I would be very grateful if you could consider us in the future so we could prove to you that the problems you encountered were an exception.
Once again I apologize for the inconveniences.
Kind regards,

Santiago Baylis
Hotel Cumbres Patagónicas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, Brazil
Level Contributor
112 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

Excellent located. Great internet. Breakfast is ok, but not that good. The main siting room ,with fireplace and bar has a stunning view. Rooms are new and comfortable. A bit expensive, but it's worth. Walking distance from city centre.

Room Tip: Get a room with a view
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roberto_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alabama, usa
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

Every step of booking, staying and checking out of the Hotel Cumbres was professional and courteous. On the day of arrival, after taking the night bus from Santiago, (highly recommend it, BTW) the concierge whisked us to our room immediately. Those extras are the reason we typically travel "off-season". The hotel is beautiful, a full-service spa is at your disposal, the breakfast buffet is delicious and the employees are all fantastic! We rented bikes from a downtown store and enjoyed touring the city. There are many side trips from which to choose, but zip-lining wasn't open. It seems that zipping down frozen wires isn't in your best interest-go figure...something to consider for next time...

Room Tip: be sure to ask for a room with a balcony overlooking Lake Llanquehue.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mad-american-doctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 6, 2012

This is one of the best hotels I ever have stayed at and deserves all the great reviews it gets. Staff are helpful and friendly and will go out of their way to provide any assistance. Rooms are beautiful and ours had a wonderful view of the lake and Mt Osorno.

Food options at the hotel are excellent ranging from fine dining where the food is lovely to the bar and small casual eating area where you can order a range of light meals and drinks. It is excellent for families as the variety means you can find something that pleases everyone. Room service was also faultless and the buffet breakfast really generous with lots of variety and choice.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jacqui T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cumbres Puerto Varas

Property: Hotel Cumbres Puerto Varas
Address: Av. Imperial 0561, Puerto Varas, Chile
Phone Number:
Location: Chile > Los Lagos Region > Puerto Varas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 28 Hotels in Puerto Varas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Cumbres Puerto Varas 5*
Number of rooms: 90
Official Description (provided by the hotel):
We are a concept hotel aiming to blend the highest level of service in the region with the warmth and comfort of home, nestled in the natural beauty of Puerto Varas, in the heart of southern Chile.We invite you to be moved by the amazing views from our world class rooms, while you experience our unique style of service, designed to complement the awe-inspiring surroundings. ... more   less 
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