Tren del Sur is only superficial decoration and false advertising. The lobby looks really nice. There's always someone behind the front desk. The hallways look great. But then the rooms are run down. The beds are old. The bathroom was dirty and had hair scattered about from previous guests. I had to call to get towels. Then I had to call to inquire about why there was no hot water. I was told to run the water for 10 minutes and hot water would eventually run. This felt particularly hypocritical since there was a "Save Water" sticker in the bathroom, which I suppose is their claim to being "green." When no hot water came, I called again and was told to run the water for an additional 15 minutes. I questioned why and was told that the water pressure was very bad and the water was being warmed by a wood stove...again, not environmentally friendly. I finally gave up after running the water for nearly 30 minutes, as instructed by staff.
In the morning, we went to breakfast and the dining area only had two other people sitting in it and all dirty tables. The kid behind the counter was just sitting there playing on his phone. So we cleared a table ourselves and sat down wondering what the deal was with our included breakfast. We finally got up to inquire with the kid. He said breakfast was over and that he wouldn't give us food. We pointed out that there was over an hour left of breakfast, so he left to go check downstairs. Meanwhile, one of the two other guests there gave us the yogurt container at their table since they weren't going to eat it. When the kid returned, he seemed upset with us and wouldn't give us the time of day. It was really strange. So much for the included breakfast. We were just ready to get out of there at that point.
Upon departure, we encountered two Aussies at check-out who voiced how upset they were with the hot water situation. Like us, they had been instructed to run the water for 30 minutes and were appalled at the waste of water and complete lack of hot water. After they left, the owner came out to flirt with me while my spouse was getting groceries across the street. He wanted to talk about my iPhone, how he had one too, and how he'd been to the USA many times and all over the world for hotel marketing purposes. I told him he should really be putting his energy into figuring out how to run his hotel successfully. I told him we didn't have hot water and he pretended that this was the first he had ever heard anything about this problem. What he didn't know is that I was standing right there as the Aussies complained about their situation within earshot of him. Lame excuses. He quickly ended our conversation and disappeared.
This place is all about presenting a shiny exterior and "boutique" feel, which it does in the lobby and halls. But as a tourist, you're wanting basic amenities like a good bed, clean room and hot running water. Good place to come sit in the lobby. Bad place to actually stay or eat, blick. Do not recommend.
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- Also Known As:
- Hostal Tren Del Sur Hotel Puerto Montt