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“Nice Place, Not Too Convenient”

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Surterra Apart Hotel
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice Place, Not Too Convenient”
Reviewed March 10, 2013 via mobile

My girlfriend and I stayed here for one night when we were heading through Puerto Montt on our way to a Navimag Ferry. We walked from our bus to the hotel and it was about 1 mile uphill most of the way. It is out of the way from the main city center which is good for noise, bad for convenience to other things. There was a really nice grocery store a few blocks away but other than that it is a long walk or taxi to everything else.
Our room was good though with a kitchen and tv and plenty of space. The staff was very nice and the security of the place is really good (buzz you in the front gate and a hairs on duty at night). Overall I liked this hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jywindowguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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  • French first
  • German first
  • Portuguese first
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  • Any
English first
Santiago, Chile
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 25, 2012

We arrived late at night but the front desk manager was friendly and welcoming. The the apartments are well equipped and the beds were comfortable. It was quite at night so having a good rest is possible at this place. We checked out a bit too late but the management was very understanding and unbureaucratic. The only downside was the very biased exchange course from USD to CLP. This was an issue because our booking was in USD and I strongly suggest to pay in USD then, as everything else seems like a rip-off.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dominik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 23, 2012

love this place. made me feel at home, clean and safe. staff were great. good value. it's not the hotel's fault, but it's location is just awkward, but then again, the city just feels awkward. great showers with good water pressure. little kitchens well stocked.

Room Tip: try to face the water. otherwise, ugly.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dyhppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
171 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed February 9, 2012

We only stayed here for one night, but if staying in Puerto Montt (which is not the most spectacular city in Patagonia) I would certainly recommend this hotel. It is a 10 minute walk uphill from the waterfront, a huge supermarket is nearby. From the bedroom, we had a fantastic view on the sunset at the harbour. Using the cookingplates was a little bit of a challenge, but the kitchen overall is fine, as is the bathroom. Staff didn't speak too much English. Free wifi.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArtistheP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenjonSurterra, Gerente at Surterra Apart Hotel, responded to this review, February 10, 2012
Thanks for your review. I hope you can come back to Puerto Montt and stay with us again.

Best Regards,

Ricardo Fuentes
Manager
SURTERRA Apart Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surterra Apart Hotel

Property: Surterra Apart Hotel
Address: Padre Harter 175, Puerto Montt 5505258, Chile
Location: Chile > Los Lagos Region > Puerto Montt
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #6 of 67 Specialty Lodging in Puerto Montt
Price Range (Based on Average Rates): $
Number of rooms: 20
Official Description (provided by the hotel):
SURTERRA Apart Hotel offers the best accommodation for your holiday or business trip in the city of Puerto Montt. Located in a residential and quiet environment, just minutes from downtown and major shopping centers.Our innovative two-level lofts and modern apartments have a contemporary design, functional and warm. Fully equipped and furnished, accurate details that make a difference to deliver the warmth and comfort you expect to find out.”“SURTERRA Apart Hotel ofrece la mejor opción de alojamiento para sus vacaciones o viaje de negocios en la ciudad de Puerto Montt. Ubicado en un entorno residencial y tranquilo, a escasos minutos del centro de la ciudad y de los principales centros comerciales.Nuestros innovadores LOFTs de dos niveles y modernos DEPARTAMENTOS de uno y dos ambientes, cuentan con un diseño contemporáneo, funcional y cálido. Están completamente equipados y amoblados cuidando detalles que marquen la diferencia, a fin de entregar la calidez y comodidad que espera encontrar fuera de casa. ... more   less 

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