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“Very bad! Money taken from the suitcase inside the room”

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Hotel Geronimo Pucon
Ranked #21 of 174 Specialty Lodging in Pucon
Rio de Janeiro, RJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very bad! Money taken from the suitcase inside the room”
Reviewed March 21, 2011

My first impression from this hostel was ok, although the breakfast was not so great and during the shower the water got very cold.

When I first arrived I asked the manager/owner if there was any problem to leave my valuable stuff (money, card and etc) in the room. She answered there was not problem at all and she did not offered me a locker. So, I relaxed and left part of my money inside a bag inside my suitcase. In my last day, when I search fot the money to pay the hotel and check out, I realized there was U$ 90,00 missing from the bag. It was interesting because whoever took my money did not take it all, but some notes as it was done not to be noticed. I went to talk to the same lady and she told me that her staff has been working with her for 10 years and there was nothing she could do or say to them. She said sorry but did not try to speak to who had access to my room. Before I left she said I should have asked for a locker. But I did not know they had one as when I asked she did not offer. In addition she said I would learn with the experience. I felt the hotel did not care at all about the guests and it seems that I was the one responsible for my money had disappeared from the room which I paid a reasonable price for.
A hotel where stuff is taken from the suitcase inside the room and the staff do nothing to make good a loss, is very bad.

  • Stayed March 2011, traveled on business
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Helpful?
1 Thank Gmandali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Level 5 Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 11, 2011

We stayed at this hostel, although it is not really a hostel, it's more like a very good b&b or a comfortable family hotel. The hostel/hotel was spotlessly clean, our en-suite room had all that we needed, including a very comfortable bed, the staff were extremely friendly and the breakfast was as good as you would get anywhere, with plenty of variety. It is located 2 blocks from the main street, close enough to walk there easily but far enough away to be quiet at night. We loved this little hotel and would definitely recommend it to anyone. We can't wait to go back there.

  • Stayed January 2011, traveled as a couple
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Helpful?
1 Thank LadyPParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuiaba, MT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2011

when we arrived there was nobody to take the bags to the room, so we had to climb the stairs carrying his bags, which was not easy. the rooms are very small, smells bad, you can hear people in next room. the breakfast is very poor. the first day, the waiter brought to the table on which sat only one bread, one glass of juice, a banana, milk, coffee that I had to prepare the table ...
since the second day, had the same things and cheese. was the pious hotel I stayed in my life. moreover, I had reserved a room type and gave me another. very expensive without having NOTHING!

  • Stayed January 2011
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Helpful?
Thank barbara488170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 11, 2011

We stayed for two nights at Hotel Geronimo. I was very excited based on the positive reviews I read about the hotel. We were extremely unsatisfied. The staff and owners seemed like they were doing us a favor by letting us stay at the hotel. There was zero customer service. When we tried to speak with staff, we were barked at. We had problems checking in based on our reservation being canceled for arriving 2 and 1/2 hours after we had previously told the owners. We tried to ask a question about exploring Pucon and were handed a map and told they did not have time to talk to us about this. There was never a smile or even a simple how are you or how was your stay. We have stayed in many different hotels - ranging from very budget hostels to more luxurious hotels. This is by far the worst customer service I have ever experienced.

Additionally, note the breakfast leaves a lot to be desired. Breakfast is not a make it or break it point for me at a hotel, so it was not important to me. If breakfast is important, do not stay here. The first day we were given stale bread, watery jelly, spoiled fruit, birthday cake and lukewarm water for coffee. We skipped breakfast the second day and opted to buy bread and cheese at the supermarket.

Overall, it was a negative experience. There are so many hostels/hotels/cabins in Pucon. Look elsewhere for your stay in Pucon!

  • Stayed January 2011, traveled as a couple
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Helpful?
1 Thank Lilly2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed January 3, 2011

We stayed here for3 nights after hastily leaving the Eco hostel several blocks away (forfeiting our paid nights accommodation).

Hotel was great,with clean rooms and a lovely bathroom. We had a terrace with view of volcano. Room 12 definitely worth seeking out this hotel.

Everyone very friendly.

Recommended and one of the highlights of our 6 weeks away

  • Stayed January 2011
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Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernandina Beach, Florida
Level 5 Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed December 24, 2010

Hostel Geronimo scores high in every category. The lovely woman in charge named, Eleana, was especially kind, friendly and helpful. The rest of the staff is also friendly and helpful. The hotel is charming and beautiful ..... filled with lovely, comfortable furnishings and beautiful woods. The rooms are spacious, comfortable, very clean, and beautifully decorated. The rooms on the backside have views of the volcano. Breakfast is served in a lovely, bright, and large room. Scrambled eggs are served along with cheeses, meats, kuchen, fresh juice and fruits. And, there is a bar that is open later in the day. Drinks are served inside the bar or outside on the patio in front of the Hostel. Pucon is a small town and Hostel Geronimo is within easy walking distance of everything including the bus station. The town reminded us of some of the small towns in the Rocky Mountains of the US. In addition to the incredibly beautiful lake and volcano, there are good restaurants, artesanal markets and outdoor activities. Hostel Geronimo is a great value for your money,

  • Stayed November 2010, traveled as a couple
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Helpful?
Thank cadeauxetonnants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 24, 2010

When looking for a place to stay in Pucon, look no further than the Geronimo. I have stayed there numerous times and love it. Johana the owner is very helpful. I live in Santiago and go often to Pucon to chill and enjoy the outdoor activities. Pucon has a Lake Tahoe/Aspen feel as a visitor or resident. There are over 20 outdoor activities in Pucon. I personally feel the white water rafting [in october] and horse back riding is great. Actually many foreigners in the last 5yrs are buying property and building houses on the lots for less than $175,000 USD. Yes! Staying at the Geronimo offers the perfet location for all activities and it feels like staying at a friend's home. Rooms are small but very clean. As Pucon offers so much to do outdoors, the size of the room does not really matter. Breakfast is nice: breads, fruit plate, juice, cafe and eggs. Geronimo has onsite parking and WIFI. It is close to the bus terminal and is a 5min walk to: all shops, restaurants, lounges, cafes, tour offices, lake, volcano and casino. Hang outs near Geronimo are: Mamas and Tapas [my fav lounge with good tapas and killer music], Maga a Uruguayan parilla located at the corner of Fresia/Geronimo Street, Senso a nice Italian restaurant, La Poza Restaurant facing the lake is not to be missed!!! This is a must for the view of the lake and the food. The Trucha is amazing. It has outdoor and indoor seating. The owner Alfredo is wonderful. Also check out Cafe de La Paix. Great place for breakfast/lunch/dinner and it also has indoor/outdoor seating. Their pastry country is not to be missed. If you want a pizza, go to Cala right beside. Pucon is a super spot for day trips, activities and the scenery is just incredible. Pack your bags and when here ask for a Pisco Sour..Cheers..

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank MEGAFUNNER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Geronimo Pucon

Property: Hotel Geronimo Pucon
Address: Geronimo de Alderete 665, Pucon, Chile
Location: Chile > Araucania Region > Pucon
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #21 of 174 Specialty Lodging in Pucon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Geronimo Pucon 3*
Number of rooms: 25
Official Description (provided by the hotel):
Cozy familiar hostel of upper class category, 15 rooms, all with private bath room, TV, heating, some with private terrace and volcano view. Public areas are: lobby, restaurant, public sun terrace. Location is down town Pucon three squares from Casino main restaurant street, main street w. tourist agencies and lake beach. Tourist assistance in Spanish, English and German language. ... more   less 
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