My first impression from this hostel was ok, although the breakfast was not so great and during the shower the water got very cold.
When I first arrived I asked the manager/owner if there was any problem to leave my valuable stuff (money, card and etc) in the room. She answered there was not problem at all and she did not offered me a locker. So, I relaxed and left part of my money inside a bag inside my suitcase. In my last day, when I search fot the money to pay the hotel and check out, I realized there was U$ 90,00 missing from the bag. It was interesting because whoever took my money did not take it all, but some notes as it was done not to be noticed. I went to talk to the same lady and she told me that her staff has been working with her for 10 years and there was nothing she could do or say to them. She said sorry but did not try to speak to who had access to my room. Before I left she said I should have asked for a locker. But I did not know they had one as when I asked she did not offer. In addition she said I would learn with the experience. I felt the hotel did not care at all about the guests and it seems that I was the one responsible for my money had disappeared from the room which I paid a reasonable price for.
A hotel where stuff is taken from the suitcase inside the room and the staff do nothing to make good a loss, is very bad.
- Official Description (provided by the hotel):
- Cozy familiar hostel of upper class category, 15 rooms, all with private bath room, TV, heating, some with private terrace and volcano view. Public areas are: lobby, restaurant, public sun terrace. Location is down town Pucon three squares from Casino main restaurant street, main street w. tourist agencies and lake beach. Tourist assistance in Spanish, English and German language. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Priceline and HostelWorld so you can book your Hotel Geronimo Pucon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.