The Termas accomm was very comfortable and the pools were great, however the rest of the hotel is not up to standard for the prices they charge.
The rooms were heated by the thermal spring water in the walls, so were way too hot and we had to open the bathroom window at all times which seemed wasteful. The sunken bath was ridiculous and potentially dangerous during late night bathroom visits!
The service is the restaurant changed from incompetent one day to rude the next day. The food was ok, but the service really ruined it.
The "fitness centre" was a joke and not usable at all.
The only staff member who was helpful was Pedro at reception who went out of his way to assist in booking excursions.
Do not come here without a car, it is too difficult and expensive to get around as there is no free shuttle as advertised. They (begrudingly) agreed to pick us up in Pucon on the day we were checking in but after that there were no free transfers offered even on the checkout day.
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