We stayed at this hotel for four nights in January and while our experience was OK - I would probably stay elsewhere before returning.
First, the pros. The hotel has quite a cute, rustic feel about it. The rooms and the common areas are very clean and well-kept and the staff were quite friendly, if not always accomodating. Breakfast - included in the price of the room - is tasty, if somewhat limited in scope.
Now, the cons. The hotel is located about a mile away from the lake/center of town. [That could be seen as a pro for many but it does mean one has to consider whether or not one wants to drive/walk into town every day.] Moreover, at $95/night for a basic (albeit clean) two-person room, it runs at the expensive end of the range for the area. [Two points of reference: Ecole, the hosteria located in town on General Urrutia costs about $50/night for two people with a private bath, while the Antumalal Hotel, at the higher end of the scale, costs about $200/night but boasts in-room fireplaces and lake views from every room.] Finally, we did not find the staff as accomodating as we would have liked. Specifically, while we stayed in the hotel, road works resulted in the water main being cut, leaving the entire hotel without water (showers, faucets, toilets, the works....) for nearly 5 hours (from 6pm until after 10pm). Granted, the lack of water was not the fault of the hotel, but one can imagine the horror of not being able to flush the toilet for that period of time. We complained to the manageress and requested that we be refunded the cost of 1 night's stay by way of restitution for the inconvenience (recall that we stayed a total of four nights at $95/night). After much to-ing and fro-ing we were offered 50% off the price of the one night, an offer we considered unsatisfactory, particularly given the hotel's rates are already above market average for the area.
Needless to say, the experience left us with a bad taste in our mouths (in a manner of speaking).
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Booking.com, Priceline, Cheap Tickets and Hotel.de so you can book your Hotel Malalhue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.